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Profile Dashboard Views

The Profile Dashboard includes a number of data views and interactive features. On this page, you can see basic information about your organization, view Service Level Agreement (SLA) statistics, track your satisfaction, and assign tasks to other users.

Information

The Information table displays information about the CommCell Group associated with the customer and contacts for the customer.

Entity

Description

Name

Customer name. Also indicates whether this is an Enterprise Support Protocol (ESP) account.

Customer Contacts

The title of each contact person configured by the Customer. Can include titles such as manager or administrator.

Commvault Contacts

dThe TAM (Technical Account Manager) and SE (Systems Engineer) for the customer are displayed, as well as a description of the customer.

Tasks

The Tasks table lists all the tasks created for the CommCell Group. You can click the Details button to view the Profile Tasks Report.

Column

Description

Name

Name of the task.

Assigned To

Person who is assigned responsibility for the task. Only CommVault employees who are configured as Contacts for the CommCell Group can be assigned tasks.

Status

Current status of the task, such as Open, Fixed, or Closed.

Due Date

dCompletion date configured for the task.

Profile Tasks

The Profile Tasks Report includes the Tasks by Status chart and the Tasks table. The Tasks by Status chart displays the number of tasks in each status, such as Open, Fixed/Monitoring, Killed, or Closed.

The Tasks table lists each task, its description, owner, and status.

Column

Description

Name

Name of the task.

Description

Description of the task.

Status

Current status of the task, such as Open, Fixed/Monitoring, Killed, or Closed.

Created By

Name or title of the person who created the task.

Assigned To

Person who is assigned responsibility for the task. Only CommVault employees configured as Contacts for the CommCell Group can be assigned tasks.

Target Date

Due date that is currently set for the task.

URL

dThe link to information related to the task configured in the New Task > Task dialog box.

Documents

The Documents table lists all the documents that users have posted to share. All documents are stored on Edge Drive.

Column

Description

Name

Name of the document.

Date Modified

The date when the document was last modified.

Size

dSize of the document.

SLA Trend

This graph displays the Service Level Agreement (SLA) percentage for each CommCell over the last 12 months. You can click on the Details button to view more information for this chart in the SLA Trend table.

SLA Trend Table

This table displays the CommCells with clients that met and missed the SLA  for each of the last 12 months.

Column

Description

CommCell Name

Name of the CommCell.

Month

Month and year.

Met SLA

Number of clients that met SLA.

Missed SLA

Number of clients that missed SLA.

SLA (%)

dSLA percentage for that month.

Customer Satisfaction

The Customer Satisfaction graph displays the level of customer satisfaction with CommVault over 12 months. This information is based on feedback entered by the user. To enter customer satisfaction information, see Adding Customer Feedback. You can click the Details button to view more information for this chart in the Customer Satisfaction table.

Customer Satisfaction Table

This table displays the date, user name, and rating that was entered for customer satisfaction over the last 12 months.

Column

Description

Date

Date when the customer satisfaction rating was entered.

Submitted By

Name of the user who entered the customer satisfaction rating.

Customer Satisfaction

The customer satisfaction rating that the user configured.

Notes

Notes entered by the user for this customer satisfaction rating.

 

Last modified: 11/5/2018 9:10:45 PM