Failed Servers in the SLA Report

The Failed Servers table lists all of the servers that missed SLA because of a failed job.



Data Source

The CommServe server where the information was gathered.


The server that missed the SLA threshold because of a failed backup job.

To open the Servers page, click a server.

Server groups

The server groups that the server is associated with.


The type of agent that is installed on the server.


The instance associated with the backup set.

Backup Set

The backup set associated with the subclient.


The subclient where the backup job failed.

Last successful time

The date and time when the last backup job ran.

Last failed job ID

The ID for the last backup job that failed.

The following options are available for each failed job. Click the down arrow, and then select an option:

  • To start the job again, click Resubmit Job.
  • To send log files for this job, click Send Logs.

Last failed parent job ID

The ID for the last full backup job that failed.

Last failed time

The date and time when the last backup job failed.

Failure reasons

The reason that the backup job failed.

SLA days

The number of SLA days configured for the server.


To exclude the associated subclient from the SLA calculation, click Exclude from SLA.

To view this report, in the Missed SLA chart, click Failed.

Last modified: 12/17/2018 8:12:22 PM