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License Administration Troubleshooting

Backup Job Fails because License is not Active

Symptom

When you run a backup on an unlicensed agent, the backup job does not start, and an error message appears similar to the one shown below.

(The sample error message indicates that the license for the Window File System agent is not active in the client)

Backup operations cannot be performed on unlicensed agents (also referred to as deconfigured agents). Unlicensed agents appear grayed-out in the CommCell Browser.

Resolution

  1. To check if you have a license available for the client where the agent resides, view the License Summary Report.
  2. After reviewing the report, if you have available licenses for the agent, then reconfigure the agent:
    1. From the CommCell Browser, go to the client.
    2. Right-click the agent, and then click All Tasks > Reconfigure.

Last modified: 3/11/2019 3:55:27 PM