Getting Started as the Tenant Administrator

The Getting Started procedure describes the steps that first-time tenant administrators must follow to set up their environments in the Command Center.

Step 1: Receive Access to the Command Center

As the tenant administrator, you will receive an email from the Managed Service Provider (MSP) administrator that contains log on credentials for the Command Center.

Step 2: Log on to the Command Center

Access the Command Center using the URL that was provided by the MSP administrator.

Step 3: Optional: Configure the Storage

If you are allowed to configure your own storage infrastructure, complete the setup wizard to create a storage pool and plans for the solution. You can use the MediaAgent shared by your service provider to configure the storage. If the MediaAgent is not shared, click the link to download and install the MediaAgent software.

Skip this step if you are renting the storage from the service provider.

Step 4: Choose a Default Plan

The first time you log on, you must pick a default plan from the list of plans provided by your MSP administrator:

  • If you use the Laptop solution, the default plan is used to backup devices for users who are not associated with a plan.
  • For all other solutions, an applicable default plan is automatically associated with the default subclient when the software is installed on a client.

    For example, if you install a database solution, the default server plan is automatically associated with the default subclient.

  • If a default plan for your solution is not available, the default Server plan is used.

If you want to change the default plan, in the navigation pane, go to System > Default Plan.

Step 5: Add a Domain Server

Add a domain (name) server so that users who are members of the domain can log on to the Command Center with their domain credentials.

Step 6: Add Users to User Groups

To simplify the management of users in the Command Center, create user groups.

Step 7: Brand the Command Center

You can brand the Command Center by adding a logo and by changing the color of the interface.

Last modified: 4/25/2019 8:19:13 PM