V11 SP8
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Downloading Software for Windows Computers Using the Download Manager

You can download the latest Commvault software by using the Download Manager application. During the download, the application bundles an installation package with the agents, tools, and other Commvault software that you choose to download. The download operation is also referred to as creating an installation package.

The installation package is useful in the following scenarios:

  • You are setting up your CommCell environment for the first time.
  • You cannot download the software using the CommCell Console because the CommServe computer does not have Internet connectivity.
  • You want to physically install or upgrade the software on a computer. For example, the CommServe, Web Server, and other server packages must be installed by using the installation package.
  • You want to perform advanced operations, such as recording your installation to perform unattended installations.

Before You Begin

Obtain the latest Download Manager application from the Cloud Services website or the Maintenance Advantage website. For instructions, see Downloading Installation Media.

Note: The application is available for the last three service pack versions of the Commvault software. Although we recommend that you obtain the application with the latest service pack version, you can obtain any version. Remember that the version must be higher than the one that is installed in your environment (you cannot roll back to a previous version).

Procedure

Use the following steps to create an installation package for Windows computers.

  1. Start the Download Manager application, select where to extract the installation files, and then click Extract.

    The installation wizard opens.

  2. On the welcome page, select the I Agree check box and proceed to the next page.
  3. On the Choose the Installation Type page, click Download packages to install on a different computer and proceed to the next page.
  4. On the Select Operating System Type page, select the type of Windows processor that your computers support, and then proceed to the next page.

    For example, if your computers only support 64-bit processors, select the Win64 check box and proceed to the next page.

  5. On the Custom Package Install Type page, select one of the following options and proceed to the next page:
    Option Description
    New Installations Use this option in the following scenarios:
    • You plan to install the Commvault software on new clients.
    • You plan to perform a hardware refresh.

    The Download Manager downloads all the required installation files and service pack updates. For Commvault packages that need the SQL Server software, the Download Manager will retrieve Microsoft SQL Server 2014 Standard.

    Upgrades Use this option if you plan to upgrade clients from previous Commvault versions. For example, upgrades from Version 10 to Version 11.

    For Commvault packages that use the SQL Server software, the Download Manager will retrieve Microsoft SQL Server 2012 Enterprise. This SQL version is needed to upgrade clients that have SQL Server 2008 Enterprise (or earlier versions).

    Service Pack Installations Use this option if you plan to install service pack updates or additional agents on an existing client.

    Note: If you plan to install Commvault packages that need the Microsoft SQL Server (such as the CommServe), select New Installations.

  6. On the Select Package Option page, select whether you want to download all packages or specific packages, and then proceed to the next page.

    Notes:

    • If you plan to copy the software to the CommServe cache, you must download all packages. Specific packages cannot be copied to the cache.
    • If you want to download all packages, make sure to select the Include MS SQL Server check box. The Microsoft SQL Server is needed by the CommServe and other server packages.
  7. On the Download Location page, specify the location where you want to download the installation package, and then proceed to the next page.

    Note: Make sure that the download location has enough disk space available to accommodate the software that you want to download. If the download location is not the system C:\ drive, you must have at least 1 GB of free space on your system C:\ drive to accommodate cached download files.

  8. Based on the option selected on the Select Package Option page, choose from one of the following steps:
    • If you chose to download all packages, a status page is displayed showing the current operation and a progress bar. If you cancel the download or if the internet connectivity is lost, the application allows you to resume the unfinished download from the point of failure.

      Continue with Step 11.

    • If you chose to download specific packages, continue with Step 9.
  9. On the Select Packages page, select the Commvault software that you want to include in the installation package and then proceed to the next page.
  10. On the Custom Package Options page, complete the following steps:
    1. If you selected the CommServe, Metrics Reporting, Web Server, or the Workflow Engine, make sure that the Include MS SQL Server check box is selected.
    2. If any of the agents you selected requires .NET Framework 4.0, make sure that the Include .NET Framework 4.0 Installer check box is selected.
    3. Proceed to the next page.

      A status page is displayed, showing the current operation and a progress bar. If you cancel the download or if the internet connectivity is lost, the application allows you to resume the unfinished download from the point of failure.

  11. On the Install Status page, click Finish.

    Remember: As a best practice, keep the installation package up to date, or at the same service pack level as that of the CommServe computer.

What to Do Next

Make the package available for Windows client computers by using one of the following methods:

Method 1: Creating a DVD

Use this method if you want to provide the installation package on a DVD.

Method 2: Copying the Package to a Network Share

Use this method if you want users to retrieve the package from a network share. You can also use this method to copy the installation package directly to a client computer.

Method 3: Copying the Package to the CommServe Cache

Use this method if you want users to install or upgrade the software using the CommCell Console. Remember that the CommServe software must be already installed or upgraded.

Method 1: Creating a DVD

Locate the package contents and perform one of the following steps:

  • Write the package contents directly to a DVD.
  • Create an ISO image file using third-party tools.

Method 2: Copying the Package to a Network Share

Copy and paste the package contents to a network share or to a specific Windows computer.

After the package is transferred, check if the version file was copied. If it was not copied, make sure to copy the version file to the network share.

Method 3: Copying the Package to the CommServe Cache

You can copy the package to the CommServe cache by using the CommCell Console. If the CommServe cache already has the Commvault software, the copy operation will replace old software files with new ones.

Before the copy, you must review the following requirements:

  • The package must contain all the Commvault software. The copy operation does not support packages that include only selected software.
  • The CommServe cache directory only supports packages from the current Commvault version. If you have packages from older versions, do not copy them.

Use the following steps to copy the package by using the CommCell Console:

  1. From the CommCell Console ribbon, click the Tools tab and then click Add/Remove Software > Copy Software.
  2. In the Copy Software Options dialog box, complete the following steps:
    1. In the Copy Software From Location box, specify the path to the directory where the package contents are located.

      Note: If the package is in a network or NFS share, use the Impersonate User option to specify a user account with sufficient permissions to access the share.

    2. By default, the CommCell Console copies the package to the CommServe cache and synchronizes the remote cache directories with the CommServe cache.

      If you only want to copy the package and not synchronize the remote cache directories, click the Options tab and click Copy.

    3. Click OK.

    You can track the copy operation from the Job Controller window.