V11 SP8

Creating a Custom Package for Windows Computers Using the Download Manager

You can use the Download Manager to create a custom package with the agents and options required for your Windows computers.

Custom packages are commonly created from the installation package that is generated when you download software from the Download Manager. Creating a custom package directly from the Download Manager removes the prerequisite to download the software.

Before You Begin

  • Obtain the latest Download Manager from the Cloud Services website or the Maintenance Advantage website. The application is supported on 32-bit and 64-bit Windows computers.

    For instructions, see Downloading Installation Media.

  • Collect the information required during the custom package creation.

    You can refer to the Planning for the Custom Package Creation on Windows Computers document. This is the same planning document used during thee custom package creation from the installation package.


  1. Start the Download Manager application, select where to extract the installation files, and then click Extract.

    The installation wizard opens.

  2. On the welcome page, select the I Agree check box and proceed to the next page.
  3. On the Choose the Installation Type page, click Download packages to install on a different computer and proceed to the next page.
  4. On the Select Operating System Type page, select the type of Windows processor that your computers support, and then proceed to the next page.
  5. On the Custom Package Install Type page, select one of the following options and proceed to the next page:
    Option Description
    New Installations Use this option in the following scenarios:
    • You plan to install the Commvault software on new clients.
    • You plan to perform a hardware refresh.

    The Download Manager downloads all the required installation files and service pack updates. For Commvault packages that need the SQL Server software, the Download Manager will retrieve Microsoft SQL Server 2014 Standard.

    Upgrades Use this option if you plan to upgrade clients from previous Commvault versions. For example, upgrades from Version 10 to Version 11.

    For Commvault packages that use the SQL Server software, the Download Manager will retrieve Microsoft SQL Server 2012 Enterprise. This SQL version is needed to upgrade clients that have SQL Server 2008 Enterprise (or earlier versions).

    Service Pack Installations Use this option if you plan to install service pack updates or additional agents on an existing client.

    Note: If you plan to install Commvault packages that need the Microsoft SQL Server (such as the CommServe), select New Installations.

  6. On the Select Package Option page, click Select Packages and proceed to the next page.
  7. On the Download Location page, specify the directory where you want to create the custom package, and then proceed to the next page.
  8. On the Select Packages page, select the Commvault software that you want to include in the custom package, and then proceed to the next page.
  9. On the Custom Package Options page, select the options required by your custom package and proceed to the next page.

    Remember: If you decide to save your selections during the package creation, consider the following guidelines:

    • If Commvault is not installed on your computer, the Base Client software is installed to establish communications with the CommServe computer. You must provide the CommServe host name as well as your computer details.
    • If you want to create an interactive custom package, configure the package to display the necessary options to the user, and record the option names so that you can notify users to better prepare them for the installation.

    When you proceed to the next page, a status page is displayed showing the current operation and a progress bar.

  10. On the Install Status page, click Finish.

What to Do Next

Distribute the custom package by using one of the following methods: