V11 SP8

Installing the CommServe Software

Install the CommServe software by using the installation package that was created from the Download Manager application.

If you want to install the CommServe software in a cluster environment, see Installing Server Packages in a Cluster Environment.

Before You Begin


  1. Log on to the computer as an Administrator or as a member of the Administrator group on that computer.
  2. Run Setup.exe from the installation package.

    The installation wizard opens.

  3. On the welcome page, select the I Agree check box and proceed to the next page.
  4. On the Choose the Installation Type page, click Install packages on this computer and proceed to the next page.
  5. On the Select Packages page, select the CommServe check box, and proceed to the next page.
  6. Follow the instructions in the installation wizard.
  7. If you want to use an existing CommServe database, complete the following steps on the Database Install Option page:
    1. Click Use Existing Database, select the CommServ check box, and then proceed to the next page.

      Note: If you are installing other server packages with the CommServe software, such as the Web Server, and you want to use an existing database, select the check box that corresponds to the database.

    2. On the Database Dump Location page, specify the path to the CommServe database dump file (and to any other database that you selected).

      The dump files are located in your Disaster Recovery (DR) folder, along with other DR backup files.

    3. Continue to follow the installation wizard.
  8. If you need assistance on the Commvault ID page, refer to the following instructions:
    • If you have a Cloud Services account, click Use existing account and then type the email address and password associated with your account.
    • If you do not have a Cloud Services account, click Create a new account and then specify the account details as described in Preinstallation Checklist for the CommServe (refer to the Commvault ID description).

    Continue to follow the installation wizard.

Note: To help you troubleshoot errors that occur before the installation summary page, check the %allusersprofile%\Commvault Systems\Galaxy\LogFiles\Install.log. If the error occurs after the summary page, check the installation logs in the Software_Installation_Directory\Log Files directory.

What to Do Next

Review the tasks that you must perform after the installation in Postinstallation Tasks for the CommServe.