V11 SP8

Changing the Network Protocol Used for Downloading Software from the CommCell Console

By default, when you download the Commvault software by using the CommCell Console, the software is downloaded from the Commvault FTP site to the CommServe cache directory. By default, the download operation uses the HTTPS protocol to retrieve the software.

Note: HTTPS is the default protocol for those who installed the CommServe software on or after Version 11 Service Pack 5. If your CommServe computer was upgraded from a previous Commvault version, then the FTP protocol is your default network protocol.

Based on your organization's network requirements, you can configure download operations to use any of the following network protocols:

  • HTTPS and HTTP

    Use the HTTPS or HTTP protocols to enforce secure communications.

    When you use HTTPS or HTTP, the software is downloaded from the following software repositories: downloadcenter.commvault.com and cloud.commvault.com.

  • FTP

    If you have clients from previous Commvault versions, you must use the FTP protocol to obtain the necessary updates for your older clients. The HTTP and HTTPS protocols do not support the download of older updates.

    When you use FTP, the software is downloaded from the following software repository: autoupdate.commvault.com.

Before You Begin

For the network protocol that you want to use, make sure that the CommServe computer has open connections to the respective software repository.


  1. From the CommCell Console ribbon, on the Home tab, click Control Panel.
  2. In the Control Panel window, under Maintenance, click Internet Options.
  3. In the Internet Options dialog box, click the Download Software tab, and based on your network requirements, click the appropriate protocol.

    The next time you download the software, the download operation will use the protocol that you selected.