V11 SP8

Setting Up SCOM Alert Notifications

The Commvault software can send alert notifications from the CommServe database to the Microsoft Systems Center Operations Manager (SCOM). The Microsoft SCOM Server provides a monitoring service for critical applications within an enterprise and sends alerts about events in these applications. An administrator can raise tickets against these alerts and take any necessary action to resolve the problem.

Note: Currently, only SCOM Server 2012 and SCOM Server 2012 R2 are supported.

Alerts generated by the CommServe database can be sent to the SCOM Server by importing the SCOM Management Pack, which enables communication between Commvault and the SCOM software, and then selecting SCOM as the notification type in the Alerts wizard. 

Custom Field Mapping

Once SCOM Alerts have been configured from the Alerts wizard, they can be viewed from the SCOM Operations Manager Monitor. The alert information is displayed in a tabular format with fields specific to the SCOM Operations Manager software, any application-specific information is included in the table through Custom Field columns. The SCOM software allows up to ten custom field columns to be added, and Commvault  uses seven of these custom field columns to display information specific to CommServe database alerts.

The following table maps each custom field to the corresponding CommServe alert field:

Custom Field CommServe Alert Field
Custom Field 1 Alert Name
Custom Field 2 Alert Type
Custom Field 3 Criteria
Custom Field 4 CSName (CommServe name)
Custom Field 5 Client
Custom Field 6 Job ID
Custom Field 7 Detected Time


To configure the CommServe database to send SCOM notifications, you must first install a SCOM Management Pack and then configure SCOM notifications from the Alerts wizard.

Note: For the agent to communicate with the SCOM server, firewall ports 5723 and 5724 must be open.

Configuring Commvault as an Agent on SCOM Server

  1. Add the CommServe as an agent to the SCOM Server from the SCOM Operations Manager console.

    For more information on how to add the CommServe as an agent, go to the Microsoft TechNet website, Install Agent on Windows Using the Discovery Wizard.

  2. From the CommCell Console ribbon, click the Home tab, and then click Control Panel.
  3. Click SCOM.
  4. In the SCOM Configuration dialog box, type the fully qualified host name of the SCOM Server.
  5. Type the credentials required to connect to the SCOM Server and click Apply.

    Note: The credentials must be for a user who has administrator rights to the SCOM Server.

  6. Optional: To test the connection to the SCOM server, click Test Configuration.
  7. Click Import Management Pack.

    The SCOM Management Pack is imported and communication is established between Commvault and the SCOM server.

  8. Click OK when the confirmation message appears.

The next time the SCOM Configuration dialog box is opened, the Status field displays the management pack configuration information for the SCOM Server.

Generating SCOM Notifications for Alerts

  1. Create an alert.
  2. On the Notification Type(s) Selection page, click the SCOM tab and select the Select [SCOM] for notification check box.
  3. Review your selections on the Summary page.
  4. Click Finish.

Related Topics

Alert Tokens