V11 SP8
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Log Files - FAQ

Table of Contents

How do we configure the Media Manager logs?

You can configure the Media Manager logs from the Process Manager using the following steps:

  1. Click Start and navigate to All Programs > Commvault > Process Manager.
  2. On the Logging tab, go to the MediaManager row and modify the following log parameters by double-clicking inside the cell:
    • File Size (MB) - to set the maximum size for Media Manager log files.
    • File Versions - to set the maximum number of Media Manager log files to retain.

What do the log files display when there is a failover in a cluster environment?

In a cluster, the log files reside on the physical computer that is the active node. If a failover has occurred, View Log Files will only show the logs of the current active node, and thus, only processing details of operations that occurred after the failover. However, the Send Log Files will collect all cluster log files from passive nodes as well, and thus, processing details of operations that occurred before the failover.

What are the other ways to obtain information about conditions within the CommCell?

In addition to log files, there are other ways you can obtain information about conditions within the CommCell. They are:

Why does the send log files job not appear in the Admin Job history?

If you send log files from the command line, the job does not appear in the Admin Job History tab. The send log files job appears in the history only if you send log files from the CommCell Console.

What happens to the Send Log Files job if the CommCell Console closes?

If the CommCell Console closes before the send log files job completes, the job continues to run according to the options that you set.

What happens when the Send Log Files job fails for a client?

If the Send Log Files job fails for a client that is offline, then the job will run again, only for that client, when the client comes back online. However, if the job ran from the command prompt, rather than the CommCell Console, then the job will not run again for the client.

Sending CommServe database and CommCell activity logs to customer support through static IPs

When the security requirements in your environment demand the use of static IP address connections for third-party connections, Commvault provides the following IP addresses (of secured sites) to upload logs associated with CommCell activities:

  • For FTP

    64.9.38.21

  • For HTTP

    64.9.38.20

The IP addresses shown above are configured by default for the CommCell. You can view these settings from the CommCell Console:

  1. From the CommCell Console ribbon, on the Home tab, click Control Panel.
  2. Under Maintenance, click Troubleshooting Settings.
  3. Check the FTP Log Settings and HTTP Log Settings.

    The sites specified for FTP and HTTP represent the IP addresses listed above.

A Full Disaster Recovery backup must be run manually before sending the CommCell activity and the CommServe DB logs. If a disaster recovery is not performed, the collected SQL database log files will not be in sync with the current errors occurring in the CommCell.

Where is the msinfo32.log file for the selected clients?

When you select the Run Commands option on the Machine Information tab during the Send Log Files operation, the msinfo32.log file is included only for the CommServe computer. All other client computers do not have an msinfo32.log file.