V11 SP8
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Managing Reports on Cloud Services

Table of Contents

Filtering Table Information

Using the filter button, you can search for a specific piece of information in each column. Any entry that contains the search criteria that you enter appears in the table.

To filter the table information:

  1. At the top of the table, click the Filter Columns button.
  2. In the boxes under the column headings, type your search criteria.
  3. Press the ENTER key.

    Only those entries that match the search criteria that you typed appear in the table.

Sorting by Column

You can sort the table information based on any column.

To sort by column:

  1. At the top of the table, click a column header to arrange information based on that column.

    Information in the table is rearranged according to the column header that you clicked.

Including and Excluding Columns

You can use the Choose Columns button to include or exclude columns.

To select columns:

  1. At the top of the table, click the Add or remove columns button.
  2. Select the columns that you want to include in the table, and clear the columns that you want to exclude from the table.

    The columns that you cleared are removed from the table, and the columns that you selected appear in the table.

Refreshing the CommCell Dashboard

You can collect new data from your CommCell to update the charts and tables on your CommCell Dashboard in Web Console.

Before You Begin

  • Verify that Allow Remote Troubleshooting is enabled. For more information, see Remote Troubleshooting.
  • This feature is available only for CommServe computers installed with Version 11 Service Pack 2 and later.

Procedure

  1. Log on to our Cloud Services Website.
  2. Click Reports.

    The Worldwide Dashboard appears.

  3. From the navigation pane, click CommCells, and then click a CommCell Name.
  4. At the top of the CommCell Dashboard, click Actions > Refresh.

    The latest data from your CommCell appears within a few minutes.

Scheduling Metrics Reports

Use scheduling to send Metrics Reports to users at a particular time each day, week, or month. Metrics Reports automatically generate and then email to specified users in the format that you select. A link to unsubscribe from the scheduled Metrics Report appears in each email.

Only users who either created the Metrics Report schedule or who have ownership of the report schedule can edit, disable, or delete the report schedule.

  1. Open a report.
  2. Click File, and then click Schedule.

    The Schedules dialog box appears.

  3. In the Name box, type a name for the scheduled report.
  4. Next to Format, select an output format for the report.
  5. In the Email Recipients box, enter one or more email addresses for the users who will receive the report.

    Separate multiple email addresses with a semi-colon (;), a comma (,), or a blank space.

  6. Select Enable, and then next to How frequently, select the frequency for generating and sending reports, such as Daily, Weekly, or Monthly.
  7. In the At what time box, type the time of day that you want reports to generate.

    Schedules run according to the time zone that is set for the CommServe computer that hosts the Reports. For example, if your computer is set to a different time zone than the CommServe computer, then the report schedule runs according to the CommServe computer's time zone.

  8. Click Save.

    The report appears in the Existing Schedules list.

  9. Click Close.

Viewing, Editing, Enabling, and Disabling Metrics Report Schedules

You can view all Metrics Report schedules, and then edit, disable, enable, or delete them from the Schedules page.

  1. Log on to the Cloud Services Website.
  2. Click Reports.

    The Worldwide Dashboard appears.

  3. From the navigation pane, click Configuration > Schedules.
  4. To edit a report, click a report name, change any options in the Edit Schedule dialog box, and then click Save.
  5. To disable, enable, or delete report schedules, select one or more report schedules from the list, and then click the associated button:
    • To disable the selected reports, click Disable .
    • To enable the selected reports, click Enable .
    • To delete the selected reports, click Delete .

    In the All Schedules list, the reports appear as enabled or disabled or are removed from the list, according to your selections.

Deleting a CommCell Computer from Cloud Metrics Reporting

To completely delete a CommCell computer from Cloud Metrics Reporting so that reports are no longer available, you must both delete the CommCell computer from the Cloud Services Website, and then disable data collection in the CommCell Console on the CommCell computer.

Deleting CommCell Computer Data from Cloud Metrics Reporting Server

You can delete all data related to a particular CommCell computer from the Cloud Metrics Reporting Server. When report data collection runs again, new data from the CommCell computer is uploaded to the Cloud Metrics Reporting Server. If you want to permanently remove the CommCell computer from Cloud Services Website Reports, you must also disable report data collection in the CommCell Console.

  1. Log into the Cloud Services Website.
  2. Click Reports.

    The Worldwide Dashboard appears.

  3. From the navigation pane, click CommCells.
  4. Hover over a CommCell computer next to Hours Since Last Update, and then click Delete.

    A message appears that asks you to confirm that you want to delete all data related to the CommCell computer.

  5. Type Confirm in the box, and then click Delete.

    All data associated with the CommCell computer is removed from the Cloud Metrics Reporting Server and the CommCell computer is removed from the list on the CommCell Details page. The CommCell computer will appear on the list again after the next report data collection, unless you disable report data collection in the CommCell computer. For instructions, see Disabling Report Data Collection in the CommCell Console.

Disabling Report Data Collection in the CommCell Console

You can disable report data collection for Cloud Metrics Reporting Server at any time. If you disable the CommCell Diagnostics and Usage option, then the report data will no longer be collected and logged in the CommServe computer. The CommServe computer is marked as disabled on the CommCell Details page in the Reports application on the Cloud Services Website. To completely remove the CommServe computer from the Reports application, you must delete the CommServe computer.

Data will continue to appear on the CommCell Dashboard and in the CommCell-related reports for 90 days, until the previously collected data is aged.

  1. Log into the CommCell Console where data is collected.
  2. On the CommCell Console ribbon, click the Control Panel button.
  3. Click Cloud Metrics Reporting.

    The Cloud Metrics Reporting dialog box appears.

  4. To disable data collection, on the General tab, clear CommCell Diagnostics and Usage.
  5. To disable data collection for a particular report, clear any of the report types:
    • Health Check
    • Activity
  6. To disable client group settings, on the Configuration tab, from the Client Group for Diagnostics list, clear the client group.
  7. To disable data collection for additional reports, on the Advanced tab, clear any of the report types:
    • Post Upgrade Check
    • Audit
    • Chargeback
  8. Click OK.

    Data collection no longer runs and data is no longer uploaded to the Cloud Metrics Reporting Server. To delete the CommCell computer from the Cloud Services Website Reports, see Deleting CommCell Computer Data from Cloud Metrics Reporting Server.

Tagging Reports

Use tags to organize the Reports page into categories that make sense for you. You can group reports based on any categories that you choose to create. Reports that are not tagged appear under the Untagged category.

  1. Hover over the report icon, and then click the down arrow button .
  2. Click Tag.

    The Tag List dialog box appears.

  3. To add the report to an existing category, in the Add Tag box, select or type the name of a category that already appears in the Reports page, and then click Add.

    A tag is added for the category that you specified.

  4. To create a new category, in the Add Tag box, type the name of a category, and then click Add.

    A tag is added for the category that you specified.

  5. To delete the report from an existing category, next to the category name, click the delete button .

    The category tag is removed from the list.

  6. If you want all users to see the report in the categories that you specified, select Apply Tag changes to all users.
  7. Click Save.

    The report appears in the categories that are specified in Tags dialog box.

Emailing Reports

Use email to send the current version of a report to users. Reports are attached to the email in the format that you select.

Procedure

  1. Open a report.
  2. Click Actions, and then click Email.

    The Email Report dialog box appears.

  3. Next to Format, select an output format for the report.
  4. In the Email Recipients box, enter one or more email addresses for the users who will receive the report.

    Separate multiple email addresses with a semi-colon (;), a comma (,), or a blank space.

  5. Click Submit.

    A copy of the report is sent to the email addresses that you specified.

Alert Notifications for Metrics Reports on Cloud Services

You can use alerts for Metrics Reports on the Cloud Services website to monitor important system information such as the SLA percentage or the amount of disk space available in your system. Metrics Reports alert notifications are sent out at the time you configure in the Send the notifications at box. Metrics Reports alert notifications are sent out at the time that you configure them, and then again on every following day at the same time. A link to manage the alert or unsubscribe from the alert appears in each email alert notification. Metrics Report alerts are not available in every report. Alert options vary based on the purpose of the report data.

Note: To modify alerts created on v10, you must edit the associated alert rules in the CommCell Console. For more information, see Alerts and Notifications - Editing an Alert Rule.

Setting Alerts

In most reports, each condition type represents a column that is visible in the table. Just like the columns in reports, the corresponding alert conditions vary per report. Likewise, the value types that you can set vary per condition. This task covers setting alerts for all reports except for the Health Report. In the Health Report, each condition is based on the information displayed for each parameter. For instructions on setting alerts in the Health Report, see Health Report - Set Alerts.

  1. Open the report.
  2. Click the Configure an Alert button.
  3. In the Alert Name box, type a name for the alert.
  4. To specify a severity for the alert, such as Warning or Critical, next to Send Notification With, select a status from the list.
  5. To set an alert based on the information in a column, select the column name, select a condition, and then type a value in the box.

    Values are not case sensitive.

    For example:

    Select Average Disk Throughput, select More Than, and then type 5.

  6. To add more alerts based on information in columns, click Add Condition, specify the column name and value, and then choose when to send notifications.
    • To send the notification when all column conditions are met, next to Send notification email when, select all.

      You cannot use all when you set multiple conditions on the same column.

      For example:

      Select all, select Average Tape Throughput, select Less Than, and then type 0.

    • To set a range of conditions, such as Less than and More than, next to Send notification email when, select any.

      For example:

      Select any, select Average Tape Throughput, select More Than, and then type 5.

    For more information on condition types, see Condition Types.

  7. To check the alert conditions you configured, click Test Criteria.

    The results appear in a new tab in your web browser.

  8. In the Recipients box, type the email addresses of the people who will receive the alert.
  9. In the Send the notification at box, select an hour, minute, and AM or PM, then specify the frequency for sending the alert, such as daily or weekly.

    The time zone cannot be changed.

  10. Click Save.

    When the item reaches the column condition that you specified, a notification is automatically sent.

Viewing, Enabling, Disabling, and Triggering Alerts

You can view the alerts configured for all reports in the Reports Manager.

  1. Log on to your local Web Console or our Cloud Services Website.

    The Worldwide Dashboard appears.

  2. From the navigation pane, click Configuration > Alerts.
  3. To view an alert, click the name of an alert.
    • To close the View Alert dialog box, click Cancel.
  4. To enable, disable, delete, or trigger alerts, select one or more alerts from the list, and then click the associated button:
    • To enable the selected alerts, click Enable .
    • To disable the selected alerts, click Disable .
    • To delete the selected alerts, click Delete , and then click OK.
    • To run the selected alerts immediately, rather than waiting for the scheduled time, click Trigger .

Condition Types

The Cloud Services Website supports only email notifications. For reports on the Cloud Services Website, you cannot set alerts to display in the CommCell Console, display alerts in Windows Event Viewer, or send notifications through SNMP traps.

You can set the following types of conditions in alerts.

Type Description
String
  • Use Equal To or Not Equal To to create an alert based on a specific string of text or numbers.
  • Use Contains or Not Contains to create an alert based on the inclusion or exclusion of specified text or numbers.
  • Use Is Empty or Not Empty to create an alert based on whether or not there is a string of text.

For example, to create an alert for the CommCell named "North America West," configure CommCell Name Equal To North America West, or CommCell Name Contains North America.

Integer Use Less Than, More Than, Equal To, or Not Equal To to create an alert based on particular numeric values. For example, to create an alert for changes in Application Size, specify Application Size More Than 12 GB, or Application Size Less Than 1 TB.
Date and Time
  • Use In Last, Beyond Last, In Next, and Beyond Next to create an alert based on a particular time frame. For example, to create an alert for data collection during a date range, specify Collection Time In Last 30 days, or Collection Time Beyond Last 1 month.
  • Use Contains or Equal To to create a Date and Time alert based on a string of text. For example, to create an alert for the last job on a client ending in a particular month, specify Last Job End Time Contains Jul.
Value-based in Health Report Use values to create an alert based on a provided condition, such as "30 Day SLA is," and then enter an appropriate value. For example, to create an alert for a low SLA percentage, specify 30 Day SLA is Less Than 90%.
Status in Health Report Use Status Is to create an alert based on the configured status types, such as Critical, Warning or Good. For example, to create an alert for a critical SLA percentage, specify 30 day SLA's status is Critical.

Export and Save

You can export reports from Web Console and open or save them in CSV, HTML, and PDF formats.  You can share the individual URL for a report, but other users can see data only for the clients that they have access to. Also, report data is refreshed every 15 minutes, so if you want to share the point-in-time data, you must export and save the report to an available format.

Not all reports can be exported to all available file formats.

Procedure

  1. Open a report.
  2. Click File > Save As, and then select a file format.

    A copy of the report is downloaded to your computer. The download process might take some time, depending on the size of data in your report.

  3. When the download is complete, save or open the file.

Opening a CommCell Console

You can open a CommCell Console for any CommCell in the list.

  1. Log on to the Cloud Services Site, and then click Reports.

    The Worldwide Dashboard appears.

  2. From the navigation pane, click CommCells.
  3. In the CommCell row, under Hours Since Last Update, click the down arrow , and then click Console.

    The CommCell Console associated with the CommCell appears.

Opening a Web Console

You can open a Web Console for any CommCell in the list.

  1. Log on to the Cloud Services Site, and then click Reports.

    The Worldwide Dashboard appears.

  2. From the navigation pane, click CommCells.
  3. In the CommCell row, under Hours Since Last Update, click the down arrow , and then click Web Console.

    The Web Console associated with the CommCell appears.