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IntelliSnap Backup - Support

Table of Contents

Initial IntelliSnap Setup

Deployment and a successful initial run of an IntelliSnap backup in some complex environments may require customization, due to specific dependencies in your environment. The following parameters are known to affect the deployment and initial run and hence need a thorough evaluation:

  • Firmware versions on the array
  • Device types
  • Mode of access
  • Security configuration
  • Operating Systems interacting with the storage array
  • Application layout on the storage array LUNs

License Requirements

You can choose to use one of the following licensing mechanisms:

  • Traditional License, based upon products and features in your CommCell.
  • Capacity License, based on the amount of data you want to protect.

For comprehensive information on licensing, see License Administration.

Traditional License

The following license types are available for IntelliSnap.

Feature License Type License Consumption
IntelliSnap Operations Hardware Snapshot Enabler 1 license per Client
NetApp SnapVault and SnapMirror NetApp Snap Management 1 license per CommCell

Capacity License

If you plan to use capacity licenses, the following licenses must be obtained for IntelliSnap and the NetApp SnapVault/SnapMirror features.

License Type License Consumption
Snapshot 1 license per CommCell for n Terabytes (TB) of protected data
Replication 1 license per CommCell for n Terabytes (TB) of protected data

Supported Hardware Storage Arrays

For information and compatibility check on supported snapshot engines, see IntelliSnap Support Matrix  in interactive view.

IntelliSnap backup is designed to work in conjunction with the following storage arrays that provide snapshot functionality for data protection operations:

Supported Hardware Storage Arrays
Vendor Snapshot Version or Firmware Required Licensing Required Software Protocol Notes/Caveats
Amazon EBS Snapshot None None None None Supported for Linux File System and Oracle agents.
DataCore SANsymphony-V Snapshot

Clone

SANsymphony-V version 9.0 PSP4 Update 4 and later

SANsymphony -V version 10.0 PSP3 and later

  None

Fibre Channel

iSCSI

Supported on Windows(x64), Windows 2008 R2 cluster, Hyper-V, and VMware.

SAN transport mode is not supported for VMware.

Dell Compellent Snapshot

Firmware version 5.5.14 and later for 5.x and 6.2.2, 6.5.2, 6.6.4, 6.7.5, 7.0.1

Data Instant Replay license None

Fibre Channel

iSCSI

Supported on Windows, Linux, VMware, and Hyper-V.

Compellent Live Volume and the replication feature are not supported.

Dell EqualLogic Snapshot

Clone

5.0.8, 6.0.x, 7.0.x, 7.1.x, and 8.0.x Included None (CHAP not supported) iSCSI

Supported on Red Hat Linux 5.5 - 5.8, 6.0 - 6.7, and 7.0.

Supported on CentOS 5.5 - 5.8, 6.0 - 6.7, and 7.0.

Supported on Windows 2008 and later.

Boot from SAN volumes is not supported.

EMC Isilon Snapshot Support for OneFS 8.0.0.0 SnapshotIQ License   NAS  
EMC Symmetrix TimeFinder Snap

TimeFinder Clone

TimeFinder Mirror

DMX3 and later Licenses for:

TimeFinder Snap

TimeFinder Mirror

TimeFinder Clone

Solutions Enabler Licensing

Solutions Enabler 6.4 or later on client and proxy computers

Fibre Channel

FCoE (Fibre Channel over Ethernet)*

No Hyper-V

Remote SymApi Server is not supported.

Client Components (SYMCLI) are required only during the initial one-time configuration. Base Components (with SYMAPI) are required for all snap operations.

SYMCLI and SYMAPI do not need to be installed on source host when Remote Snap MA is configured for VMAX.

EMC Unity Snapshot UnityVSA 4.1 Enterprise license   LUN over iSCSI Supported for Linux File System and Windows File System.

EMC Unity does not support the revert operations.

EMC VMAX TimeFinder Snap

TimeFinder Mirror

TimeFinder Clone

TimeFinder VP Snap

TimeFinder SnapVX

VMAX

VMAX3

Licenses for:

TimeFinder Snap

TimeFinder Mirror

TimeFinder Clone

TimeFinder VP Snap

Solutions Enabler Licensing

Solutions Enabler 7.2 or later including 8.x on client and proxy computers

For TimeFinder VP Snap, Solutions Enabler 7.6.2.8 or later on client and proxy computers

For TimeFinder SnapVX, Solutions Enabler 8.x or later on client and proxy computers Supported with VMAX3 only

Fibre Channel

FCoE (Fibre Channel over Ethernet)*

Remote SymApi Server is not supported.

Client Components (SYMCLI) are required only during the initial one-time configuration. Base Components (with SYMAPI) are required for all snap operations.

SYMCLI and SYMAPI do not need to be installed on source host when Remote Snap MA is configured for VMAX.

If EMC Solutions Enabler installer is not available for a specific 32 bit platform, use Remote Snap MediaAgent installed on a different platform.

EMC VNX SnapView Snap

SnapView Clone

VNX Snapshots

VNX 5100, 5300, 5500, 5700, 7500

VNX 5200,5400,5600,5800,7600,8000

VNX OE for Block Version 05.32 and later is required for VNX Snapshots

 

SnapView Snapshot/Clone

 

Solutions Enabler 7.6.2 or later, except Solutions Enabler 8.x, on client and proxy computers

Navisphere CLI on client and proxy computers (only required for VNX snapshots)

Navisphere/Unisphere Host Agent on Client and Proxy

Fibre Channel

iSCSI

VMware with NFS datastores are supported.

Client Components (SYMCLI) are required only during the initial one-time configuration. Base Components (with SYMAPI) are required for all snap operations.

For configuring a VNX array, refer to the step-by-step instructions provided for EMC CLARiiON.

Hyper-V and UNIX are supported through Field Certification* for VNX 5200, 5400, 5600, 5800, 7600, and 8000.

EMC VNX / Celerra SnapSure Snap DART 5.5 and later SnapSure Snap License

Solutions Enabler Licensing

Solutions Enabler 6.5.1 or later, except Solutions Enabler 8.x, on client and proxy computers

Navisphere CLI on client and proxy computers

NFS Supported on VMware 4.x.
EMC VNX / CLARiiON SnapView Snap

SnapView Clone

CX500 / CX700

CX3-10 - CX3-80

CX4-120 - CX4-960

SnapView Snapshot/Clone

 

Solutions Enabler 7.6.2 or later, except Solutions Enabler 8.x, on client and proxy computers

Navisphere Host Agent on client and proxy computers

Fibre Channel

FCoE (Fibre Channel over Ethernet)*

 

Client Components (SYMCLI) are required only during the initial one-time configuration. Base Components (with SYMAPI) are required for all snap operations.

EMC VPLEX Snapshot

Clone

GeoSynchrony® 5.2, and 5.5   On the client or on the Remote Snap MA:

Python 2.6 or later

On UNIX: openssl-devel package

Fibre Channel

 

Commvault supports creating of snapshots of both local and distributed virtual volumes.

The current support is available for simple devices only – one storage volume with one extent with one device (local or distributed) with one virtual volume (local or distributed).

When adding multiple VPLEX virtual volumes, they must all originate from one backend storage array.

To choose a backend array, verify if the backend array configuration is supported with VPLEX.

VPLEX Metro is supported only for the EMC XtremIO backend snapshot engine.

The hardware revert operation is not supported for VPLEX-HP 3PAR engines.

EMC XtremIO Snapshot 4.0.2, build 80     iSCSI

Fibre Channel

 
Fujitsu ETERNUS DX SnapOPC Snap

EC Clone

SnapOPC+ Snap

ETERNUS DX S2 V10L54-1000 and later

ETERNUS DX S2 series - 80, 90, 410, 440, 8100, 8700

ETERNUS DX S3 V10L20-0000 and later

ETERNUS DX S3 series - 100, 200, 200F, 500, 600

ETERNUS DX S3 V10L25-0000 and later

ETERNUS DX S3 series - 60

ETERNUS DX S3 V10L40-0000

ETERNUS DX S3 series - 8700, 8900

Local Copy

Thin Provisioning

None iSCSI

Fibre Channel

 
HDS AMS Copy-on-Write

Shadow Image

AMS 100, 200 & 500

AMS 100, 2100, 2300, & 2500

Licenses for Copy-on-Write (COW) snapshot and Shadow Image Device Manager 7.1.1 or later, installed on client and proxy computers

Device Manager Server 7.1.1 or later, installed on any computer

RAID Manager 01-25-03/05 or later, installed on client and proxy computers

Fibre Channel

FCoE (Fibre Channel over Ethernet)*

No Hyper-V

HDP volumes are supported for HDvM 7.3.0 and later.

The Virtual Machine HotAdd feature is not supported.
HDS HUS Copy-on-Write

ShadowImage

HUS 100 series Licenses for Copy-on-Write (COW) snapshot and ShadowImage Device Manager 7.2.1 or later, installed on client and proxy computers

Device Manager Server 7.2.1 or later, installed on any computer

RAID Manager 01-26-03/02 or  later, installed on the client computer

Fibre Channel

FCoE (Fibre Channel over Ethernet)*

No Hyper-V

The Virtual Server iDataAgent must be installed on a physical server and not on a virtual machine.

The Virtual Machine HotAdd feature is not supported.
HDS USP/VSP Copy-on-Write

ShadowImage

HDS USP, USPv, and VSP Licenses for Copy-on-Write (COW) snapshot and ShadowImage Device Manager 7.1.1 or later agent installed on client and proxy computers

Device Manager Server 7.1.1 or later, installed on any computer

RAID Manager 01-25-03/05 or later, installed on client and proxy computers

Fibre Channel

FCoE (Fibre Channel over Ethernet)*

No Hyper-V

COW support for USP volumes.

COW and SI support for VSP volumes. Dynamic Provisioned volumes (DP-VOL) are also supported.

The Virtual Machine HotAdd feature is not supported.  
HDS VSP/HUS-VM using CCI Engine ShadowImage (SI)

Thin Image (TI)

HDS HUS-VM, VSP G200, G400, G800, and G1000 Licenses for Thin Image and ShadowImage RAID Manager (01-29-03/05 and later) installed on client and proxy.

For VSM, use RAID Manager (01-32-03/01 and later) installed on client and proxy.

Fibre Channel

SI and TI of replicated volumes, Dynamic Provisioned volumes (DP-VOL) and External volumes (ELUN) are also supported.

HDS VSP/HUS-VM using CCI supports multi-array configuration.

HP 3PAR Snapshot and Clone

2.3.1(MU4), 3.1.2(MU3), 3.1.3(MU1), 3.2.1(MU2), 3.2.1 (MU3), 3.2.2, and 3.2.2.390 (EMU2)

Virtual Copy

Thin Provisioning (4096G) license is required when Thin Provisioning is enabled for cloning

None

Fibre Channel

iSCSI

Hyper-V snap is supported.

3.1.2(MU1) and 3.2.2 do not support clone operations.

Not supported with 3.1.1.342 , 3.1.1 MU1 + Patch 10, 3.1.1 (MU2) and 3.1.1(MU3)

HP 3PAR clone does not support revert operations.

HP 3PAR revert with RDM is not supported.

HP 3PAR revert is not supported for virtual volume sets.

HP EVA EVA Business Copy Snapshot and Clone

HP EVA

HP Business Copy EVA feature HP SMI-S EVA on Server

Command View Version 9.1 , 9.3, or 10.3

Fibre Channel

iSCSI

HP EVA clone does not support revert operations.

HP (HDS OEM) XP, P9500 Arrays Copy-on-Write

Shadow Image

XP 12000 – 24000

P9500

Licenses for Copy-on-Write (COW) snapshot and Shadow Image HP StorageWorks Command View Advanced Edition Agent (Device Manager 7.1.1 or later), installed on client and proxy computers

HP StorageWorks Command View Advanced Edition Server (Device Manager 7.1.1 or later,) installed on any computer

HP StorageWorks RAID Manager, installed on client and proxy computers

Fibre Channel

FCoE (Fibre Channel over Ethernet)*

The Virtual Machine HotAdd feature is not supported.
Huawei Snapshot

Clone

Huawei OceanStor 18000 Series Storage

Huawei OceanStor Dorado V3 Series

Huawei OceanStor V3 Converged Storage

Huawei OceanStor T Series Storage S2600T/S5500T/S5600T/S5800T/S6800T

V200R002C00/V200R002C10/V200R002C20

HyperSnap

HyperClone

Smart Thin (optional for Thin Clone)

None

Fibre Channel

iSCSI

The Huawei OceanStor Dorado V3 Series does not support the clone feature.
IBM N-Series Snapshot For 7-Mode:

ONTAP 7.3.5 and later 7.3.x subversion

ONTAP 8.0, 8.1, and 8.2 including subversions

For Cluster-Mode:

ONTAP 8.2P3 (and later patch level) and 8.3 including subversions

Cluster-Mode ONTAP 8.2.1 NFS configurations require 8.2.1P1 and later patch level with fix for NetApp BURT 806823

ONTAP 9.0 and 9.1

FlexClone

SnapRestore

SnapVault/Mirror for replication

Operations Manager, Provisioning Manager, and Protection Manager licenses are required for OnCommand Unified Manager.

To create SnapVault and SnapMirror copies of 7-Mode snapshots, OnCommand Unified Manager server running OnCommand Unified Manager 5.0, 5.1, or 5.2 is required.

OnCommand Unified Manager 5.1 or 5.2 is required for ONTAP 8.1.

To create SnapVault and SnapMirror copies of clustered Data ONTAP snapshot copies, use OnCommand Unified Manager 6.0, 6.1, 6.2, 6.3P1, 6.4P1, 7.0, or 7.1. Refer to NetApp Interoperability Matrix Tool (IMT) to verify the latest support for your product configuration.

Fibre Channel

iSCSI

NFS

CIFS

FCoE (Fibre Channel over Ethernet)*

 

Supported on HP-UX running on Intel Itanium processors using Fibre Channel.
IBM SVC Flash Copy

Space-efficient Flash Copy

SVC Storwize V7000 6.1.0.7 until 7.3.0.4; 7.3.0.9, 7.4.0.2, and 7.5.0.2;

7.3.0.11*, 7.4.0.4*, 7.4.0.7*

Flash System V9000 7.4.1.2, V9000 7.6.0.3, V9000 7.6.1.4, V9000 7.7.0.2, V9000 7.8.0.2

FlashCopy None

Fibre Channel

iSCSI

 

IBM XIV Snap XIV, A9000, and A9000R Included IBM XCLI 4.3 on client and proxy computers

Fibre Channel

iSCSI

Supported on Windows 2012 R2 cluster.
INFINIDAT Snapshot Version 2.2.x – 3.0.x Included None

Fibre Channel

UNIX is supported for Linux x86 and x64.
NEC Snapshot (NEC DynamicSnapVolume) and Replication (NEC DynamicDataReplication) NEC M-Series with Storage Control Software version 087C None NEC Storage Manager version 9.3.006 on the client computer

Fibre Channel

 
NetApp Snapshot For 7-Mode:

ONTAP 7.3.5 and later 7.3.x subversion

ONTAP 8.0, 8.1, and 8.2 including subversions

For Cluster-Mode:

ONTAP 8.2P3 (and later patch level) and 8.3 including subversions

Cluster-Mode ONTAP 8.2.1 NFS configurations require 8.2.1P1 and later patch level with fix for NetApp BURT 806823

ONTAP 9.0 and 9.1

FlexClone

SnapRestore

SnapVault/Mirror for replication

For OCUM 5.x: Operations Manager, Provisioning Manager, and Protection Manager licenses.

To create SnapVault and SnapMirror copies of 7-Mode snapshots, OnCommand Unified Manager server running OnCommand Unified Manager 5.0, 5.1, or 5.2 is required.

OnCommand Unified Manager 5.1 or 5.2 is required for ONTAP 8.1.

To create SnapVault and SnapMirror copies of clustered Data ONTAP snapshot copies, use OnCommand Unified Manager 6.0, 6.1, 6.2, 6.3P1, 6.4P1, 7.0, or 7.1. Refer to NetApp Interoperability Matrix Tool (IMT) to verify the latest support for your product configuration.

Fibre Channel

iSCSI

NFS

CIFS

FCoE (Fibre Channel over Ethernet)*

 

Supported on HP-UX running on Intel Itanium processors using Fibre Channel.

NetApp E-Series (LSI arrays) Snapshot

VolumeCopy

PiT (Point-in-Time)

Dell MD Series – 3000(i), 3200(i), 3220(i)

IBM DS - 3200, 3300, 3400 - 3512, 3524, 3950, 4100, 4200, 4300, 4400, 4500 - 4700, 4800, 5020, 5100, 5300

SGI IS – 220, 350, 400, 4xxx, 5xxx

SGI TP – 9300(s), 9400(s), 9500(s)

Sun - 25xx, 61xx, 65xx, 6780, 9176, FLX210, FLX240, and FLX280

NetApp E-Series E5500

Snapshot

VolumeCopy

Legacy license for LSI Snapshot engine with NetApp E-series/LSI arrays

LSI SMI-S server versions 10.10.6054, 10.30.0G00.009, 10.32.0G00.002, and 10.34

Fibre Channel

iSCSI

VolumeCopy is not supported for Hyper-V.

Snapshot and VolumeCopy do not support revert operations.

Fibre Channel is not supported with SMI-S version 10.30.

Nimble Snap and Replicate Snap and Replicate 2.1.x, 2.2.x, 2.3.x, and 3.x

Nimble CS-Series and AF-Series

Included None (CHAP not supported) Fibre Channel support for version 2.2.x and later

iSCSI

Supported on Windows(x64), Hyper-V, and VMware.
Nutanix Snapshot Microsoft Hyper-V, Nutanix AHV, and VMware hypervisors: NOS 4.5.1, 4.6, 4.6.1, 4.7, 5.0, and 5.1 None None NFS for VMware

SMB3 for Hyper-V

IntelliSnap backup of single virtual machines hosted on multiple datastores is not supported.

If the container where the VM resides is enabled for the Nutanix Metro Availability feature, then IntelliSnap backups fail.

Oracle ZFS Snapshot Snapshot ZS3-2, ZS3-4 with minimum firmware versions

7x20 (2011.1.4.2 for non-VMware & 2013.1.0.1 for VMware)

Separate cloning license per controller or node None

Fibre Channel

iSCSI

Supported on Windows (x64), Linux, Solaris, VMware, and Hyper-V.

Pure Storage Snapshot Purity version 4.1.1, 4.5.5, 4.6.11, 4.7.5, and 4.8.7

REST API version 1.4

None None

Fibre Channel

iSCSI
Pure Storage supports multi-array configuration.
SolidFire Snapshot SolidFire Element OS 8.0.1.2

REST API Version 7.0

None None

Fibre Channel

iSCSI
For UNIX File System agent and database agents, SolidFire is supported only on the Linux platform.

*Supported through Field Certification. Contact your Software Provider or Professional Services to see if the specific FCoE can be supported.

Supported Software Snapshot Engines

Supported Software Snapshot Engines

Vendor Snapshot Version or Firmware Required Licensing Required Software Notes/Caveats
Oracle Solaris Solaris ZFS Solaris (Global zone only) Local native snapshot license Solaris OS has ZFS snap capability See Enabling Native Snap Engine Support.

 

Subclients must contain LUNs (Logical Unit Number) from the same storage array. LUNs from multiple storage arrays are not supported on the same subclient, except for NetApp storage arrays and for HDS VSP/HUS-VM storage arrays that use HDS CCI engines.

NetApp storage arrays support LUNs from multiple NetApp storage arrays, if the subclients are on the same filer operating system. For example, LUNs from 7-Mode and LUNs from Cluster-Mode cannot be part of the same subclient.

Commvault software supports IntelliSnap backups of subclients that have LUNs from multiple HDS VSP/HUS-VM storage arrays that use HDS CCI engines. The snap of clone backup operation is not supported with LUNs from multiple arrays.

Migrated LUNs from IBM XIV are supported. For other storage arrays, contact the vendor for information.

Most capabilities of Data ONTAP 7-Mode apply to Cluster-Mode, but cascaded replication of primary to snapvault to snapmirror on a single policy is not supported.

Dynamic Disks on Window Operating Systems are not supported.

When performing IntelliSnap backup for a Windows MSCS Cluster, a separate proxy server (external to the cluster nodes) must be used for mount, backup, and restore operations as disk signature conflicts might occur if these operations are performed from one of the servers in the cluster.

Boot from SAN volumes is not supported.

The IntelliSnap feature is not supported for VMware datastores created using local disks. The datastores should be created from RDM LUNs.

NAS attached tape libraries are not supported for IntelliSnap operations.

IntelliSnap backups of Raw Device Map (RDM) disks (passthrough disks for Hyper-V) are supported for all agents except the Virtual Server Agent. For VMware and Microsoft Hyper-V virtual machines that include RDMs with physical compatibility mode or passthrough disks, those disks can be backed up if the following conditions are met:

  • The virtual machine has a File System agent or another supported agent installed on it and uses that agent for IntelliSnap backups.
  • The client computer is configured to mount snapshots using the iSCSI initiator, or the physical proxy server is configured to mount snapshots over Fibre Channel.
  • The proxy MediaAgent used for  IntelliSnap operations is installed on a physical computer and not on a virtual computer.

For Hyper-V VMs, the passthrough disk on the virtual machine must be attached using a virtual Fibre Channel adapter.

For VMware VMs, the host of the virtual computer must have ESX server version 5.0 and later.

Note: Raw Device Map disks are not supported by the HDS HDvM engine or on Linux for the Dell EqualLogic array.

For information and compatibility check on supported snapshot engines, see IntelliSnap Support Matrix  in interactive view.

Replication

Replication

Vendor Supported Modes Type of Replication Notes/Caveats
EMC Isilon Asynchronous Offline There is no support for the fan-out operation.
EMC VMAX Asynchronous

Synchronous

Inline In synchronous mode, the replica copy is application consistent, except for the Microsoft Hyper-V agent. In asynchronous mode, the replica copy is crash consistent.

For the Microsoft Hyper-V agent, the replica copy is crash consistent in synchronous and in asynchronous modes.

HDS VSP/HUS-VM using CCI Engine HUR (Hitachi Universal Replicator) asynchronous TrueCopy synchronous Inline The replica copy is crash consistent.

SI and TI of replicated volumes, Dynamic Provisioned volumes (DP-VOL) and External volumes (ELUN) are supported.

The revert operation is not supported for either the snap copy or the replica copies.

Snap of clone is not supported.

HP 3PAR Synchronous Inline The primary snapshot and the replica copy are application consistent.

The revert operation is not supported on the primary snap and on the replica copy.

IBM N-Series Asynchronous Offline  
NetApp with SnapVault SnapMirror Asynchronous Offline  
NetApp Open Replication Asynchronous Offline without OCUM  
Pure Storage Synchronous Inline The revert operation is not supported on the replica copy.
For the Microsoft Hyper-V agent, the snapshots replicated on the target array are crash consistent. The primary snapshots are application consistent.

Backup Types

The following table lists the Agents supporting the IntelliSnap backup and provides information about the various options supported by each of these agents.

Agent Full Backup Incremental Backup Differential Backup Notes
DB2     Backup of partial databases is not supported.

Log files always use the traditional backup method.

DB2 Multinode     Backup of partial databases is not supported.

Log files always use the traditional backup method.

Exchange Database IntelliSnap backups are not supported on Exchange 2007 Cluster Continuous Replication (CCR) Passive nodes.

IntelliSnap Data Replicator snapshots are not supported on Exchange DAG clients.

Microsoft SQL Server     Transactional Log backups always use the traditional backup method. Log backups are stored in the Primary (classic) copy.
MySQL   Incremental backups are traditional MySQL log backups. Transactional Log backups always use the traditional backup method. Log backups are stored in the Primary (classic) copy.
NAS  
Notes Database      
Oracle   Incremental backups are applicable for Backup copies.
Oracle RAC   Incremental backups are applicable for Backup copies.
PostgreSQL     Transactional Log backups always use the traditional backup method. Log backups are stored in the Primary (classic) copy.
SAP for Oracle      
SAP HANA      
Sybase      
UNIX File System

On-Demand Backup Set is not supported for IntelliSnap Backup.

Raw partitions in UNIX are supported.

Mirrored storage configurations (i.e., physical LUNs from separate filers) are supported for mirrored LVs on AIX LVM, Linux LVM, mirrored Solaris ZFS zpools, and mirrored VxVM volumes.

Virtual Server (Hyper-V)  
Virtual Server (VMware)   Before performing revert operations, ensure that all disks reside on the NetApp NFS data store. If the data does not reside on the NetApp NFS data store, you cannot perform revert operations.

Backup of VM Templates is not supported.

Virtual Server instances configured with ESX server are not supported. Instances should be configured using Virtual Center.

IntelliSnap for VMware is not supported for virtual machines in vCloud Director.

Windows File System

On-Demand Backup Set is not supported for IntelliSnap Backup.

Application Clone

The Application Clone operation duplicates a source database by creating read-write clones from snapshots taken during a snap backup job. This operation leverages the cloning capability of the storage array hardware. By using the Application Clone operation, you can duplicate large databases in less time.

Array Agents
EMC VMAX

DB2

Microsoft SQL Server

Oracle

Oracle RAC

SAP HANA

EMC XtremIO

DB2

Microsoft SQL Server

Oracle

SAP HANA

NetApp

DB2

Microsoft SQL Server

MySQL

Oracle

Oracle RAC

PosgreSQL

SAP HANA

Nimble

Microsoft SQL Server

Pure Storage

DB2

Microsoft SQL Server

Oracle

SAP HANA

MetroCluster Solutions

Metrocluster Solution Array
EMC VPLEX XtremIO
GAD HDS

Backend Storage Arrays for the EMC VPLEX Storage Array

The following storage arrays can be configured as backend storage arrays for the EMC VPLEX storage array.

Backend Storage Array Mode
EMC VMAX Local
EMC VNX Local
EMC XtremIO Local and MetroCluster
HP 3PAR Local

Remote Snap MA

You can use a Remote Snap MA computer to run snapshot operations on the storage array instead of the MediaAgent computer in the local host.

Array
Dell EqualLogic
EMC VMAX
EMC VNX
HDS
HP 3PAR
Pure Storage

Multinode Backup Copy for the VMware Agent

For the VMware agent, you can use the multinode backup copy operation with the following vendors and engines:

Vendor Engine
EMC VNX / CLARiiON EMC VNX / CLARiiON SnapView Snap
EMC VNX / CLARiiON EMC VNX / CLARiiON SnapView Clone
IBM SVC IBM SVC Space-efficient FlashCopy
IBM SVC IBM SVC FlashCopy
HDS HDS Shadow Image CCI
HDS HDS Thin Image CCI
NetApp NetApp

Platforms

The following table lists the platforms supported for IntelliSnap backup. The latest updates should be installed on all the platforms.

IntelliSnap with Veritas Volume Manager requires ALUA compliant LUNs (primary and secondary). For non-compliant ALUA LUNs, a workaround is explained in this Symantec KB article TECH1856668 (SF 6.0 NETAPP ASL/APM dropped support for A/P mode and support only ALUA mode).

Operating System Cluster Support File Systems Databases Applications
Windows 2008 and Windows 2012 MSCS NTFS

Clustered shared volumes (CSV) are supported for IntelliSnap backup, but will be mounted as regular volumes during the mount operation.

VSS Hardware Provider is a requirement to perform IntelliSnap backup on CSVs.

The revert operation on CSVs is not supported.

To perform a revert operation on non-CSVs volumes on cluster disks, see the troubleshooting section of the Microsoft SQL Server agent, Revert failure occurs for cluster restore.

SQL 2005 and later

Exchange 2007, and Exchange 2010 and later (including DAG environments)

Oracle 10g R2, Oracle 11g R1 & R2, Oracle 12c (ASM databases not supported)

DB2 version 9 and later

Sybase Version 15.0.x and later

 
    PostgreSQL and PPAS version 9.0 and above

MySQL 5.1.x, 5.5.x, 5.6.x and 5.7.x

vCenter Server (VMware vCenter Server Appliance, VMware ESX or ESXi)   iSCSI, FC, NFS, and VSAN datastores vCenter Server 4.1 and later, 5.0.x, 5.1.x, 5.5, 5.5.1, 5.5.2, 5.5.3, 6.0, 6.0.1, 6.0.2, 6.0.3, 6.5  
AIX 7.2   JFS, JFS2, VxFS, VxCFS, IBM General Parallel File System (GPFS)* 3.5.0.7 and later Oracle 11g R1 & R2, Oracle 12c

DB2 version 9 and later

Oracle RAC version 10g R2 and later

DB2 DPF version 9 and later

Sybase Version 15.0.x and later

SAP BR*Tools 7.20(40), 7.4(14) for Oracle 12c (V12.1.0.2), 11g(R1, R2 or higher)

SAP Brtools 7.0 & 7.1 on Oracle 10g R2, Oracle 11g R1 & R2

AIX 6.1, 7.1 (LPARS supported, WPAR and Virtual SCSI devices not supported) Veritas Cluster

PowerHA for AIX (formerly HACMP)

  • PowerHA on AIX 7.1 computers requires:
    • AIX 7.1 TL 03 SP1 (or higher)
    • PowerHA 7.1.2 SP4 (or higher)
  • PowerHA on AIX 6.1 computers requires:
    • AIX 6.1 TL 09 SP3 (or higher)
    • PowerHA 6.1.0 SP13 (or higher)
JFS, JFS2, VxFS, VxCFS, IBM General Parallel File System (GPFS)* 3.5.0.7 and later Oracle 10g R2, Oracle 11g R1 & R2, Oracle 12c

DB2 version 9 and later

Oracle RAC version 10g R2 and later

DB2 DPF version 9 and later

Sybase Version 15.0.x and later

SAP BR*Tools 7.20(40), 7.4(14) for Oracle 12c (V12.1.0.2), 11g(R1, R2 or higher)

SAP Brtools 7.0 & 7.1 on Oracle 10g R2, Oracle 11g R1 & R2

HP-UX 11 v2/v3 (Itanium) Service Guard

Veritas Cluster

HFS, VxFS, VxCFS Oracle 10g R2, Oracle 11g R1 & R2

DB2 version 9 and later

Oracle RAC version 10g R2 and later

DB2 DPF version 9 and later

Sybase Version 15.0.x and later

SAP BR*Tools 7.20(40), 7.4(14) for Oracle 12c (V12.1.0.2), 11g(R1, R2 or higher)

SAP Brtools 7.0 & 7.1 on Oracle 10g R2, Oracle 11g R1 & R2

 
Oracle Enterprise Linux 5.x, 6.x and 7.x**   ext2, ext3, ext4, reiserfs, VxFS, VxCFS, OCFS2 Oracle 10g R2, Oracle 11g R1 & R2, Oracle 12c

DB2 version 9 and later

Oracle RAC version 10g R2 and later

DB2 DPF version 9 and later

 

SAP BR*Tools 7.20(40), 7.4(14) for Oracle 12c (V12.1.0.2), 11g(R1, R2 or higher)

SAP Brtools 7.0 & 7.1 on Oracle 10g R2, Oracle 11g R1 & R2

 
CentOS Linux 4.x Linux Cluster ext2, ext3, ext4, reiserfs, OCFS2, XFS (5.x only), GFS2 (5.x only) Oracle 10g R2, Oracle 11g R1 & R2, Oracle 12c

DB2 version 9 and later

Oracle RAC version 10g R2 and later

DB2 DPF version 9 and later

Sybase Version 15.0.x and later

SAP BR*Tools 7.20(40), 7.4(14) for Oracle 12c (V12.1.0.2), 11g(R1, R2 or higher)

SAP Brtools 7.0 & 7.1 on Oracle 10g R2, Oracle 11g R1 & R2

 
CentOS Linux 5.x Linux Cluster ext2, ext3, ext4, reiserfs, OCFS2, XFS (5.x only), GFS2 (5.x only) Oracle 10g R2, Oracle 11g R1 & R2, Oracle 12c

DB2 version 9 and later

Oracle RAC version 10g R2 and later

DB2 DPF version 9 and later

Sybase Version 15.0.x and later

SAP BR*Tools 7.20(40), 7.4(14) for Oracle 12c (V12.1.0.2), 11g(R1, R2 or higher)

SAP Brtools 7.0 & 7.1 on Oracle 10g R2, Oracle 11g R1 & R2

 
  ext3, ext4, xfs PostgreSQL and PPAS version 9.0 and above

MySQL 5.1.x, 5.5.x, 5.6.x and 5.7.x

MariaDB 5.5.x, 10.0.x and 10.1.x

 
CentOS Linux 6.x Linux Cluster ext2, ext3, ext4, reiserfs, OCFS2, XFS, GFS2 Oracle 10g R2, Oracle 11g R1 & R2, Oracle 12c

DB2 version 9 and later

Oracle RAC version 10g R2 and later

DB2 DPF version 9 and later

Sybase Version 15.0.x and later

SAP BR*Tools 7.20(40), 7.4(14) for Oracle 12c (V12.1.0.2), 11g(R1, R2 or higher)

SAP Brtools 7.0 & 7.1 on Oracle 10g R2, Oracle 11g R1 & R2

 
  ext3, ext4 PostgreSQL and PPAS version 9.0 and above

MySQL 5.1.x, 5.5.x, 5.6.x and 5.7.x

MariaDB 5.5.x, 10.0.x and 10.1.x

 
CentOS Linux 7.x** Linux Cluster ext2, ext3, ext4, reiserfs, OCFS2, XFS, GFS2 Oracle 10g R2, Oracle 11g R1 & R2, Oracle 12c

DB2 version 9 and later

Oracle RAC version 10g R2 and later

DB2 DPF version 9 and later

Sybase Version 15.0.x and later

SAP BR*Tools 7.20(40), 7.4(14) for Oracle 12c (V12.1.0.2), 11g(R1, R2 or higher)

SAP Brtools 7.0 & 7.1 on Oracle 10g R2, Oracle 11g R1 & R2

 
  ext3, ext4, xfs MySQL 5.1.x, 5.5.x, 5.6.x and 5.7.x

MariaDB 5.5.x, 10.0.x and 10.1.x

 
Red Hat Linux 4.x Linux Cluster

Veritas Cluster

ext2, ext3, ext4, reiserfs, VxFS, OCFS2, VxCFS, IBM General Parallel File System (GPFS)* 3.5.0.7 and later, XFS (5.x only), GFS2 (5.x only) Oracle 10g R2, Oracle 11g R1 & R2, Oracle 12c

DB2 version 9 and later

Oracle RAC version 10g R2 and later

DB2 DPF version 9 and later

Sybase Version 15.0.x and later

SAP BR*Tools 7.20(40), 7.4(14) for Oracle 12c (V12.1.0.2), 11g(R1, R2 or higher)

SAP Brtools 7.0 & 7.1 on Oracle 10g R2, Oracle 11g R1 & R2

 
Red Hat Linux 5.x Linux Cluster

Veritas Cluster

ext2, ext3, ext4, reiserfs, VxFS, OCFS2, VxCFS, IBM General Parallel File System (GPFS)* 3.5.0.7 and later, XFS (5.x only), GFS2 (5.x only) Oracle 10g R2, Oracle 11g R1 & R2, Oracle 12c

DB2 version 9 and later

Oracle RAC version 10g R2 and later

DB2 DPF version 9 and later

Sybase Version 15.0.x and later

SAP BR*Tools 7.20(40), 7.4(14) for Oracle 12c (V12.1.0.2), 11g(R1, R2 or higher)

SAP Brtools 7.0 & 7.1 on Oracle 10g R2, Oracle 11g R1 & R2

 
  ext3, ext4, xfs PostgreSQL and PPAS version 9.0 and above

MySQL 5.1.x, 5.5.x, 5.6.x and 5.7.x

MariaDB 5.5.x, 10.0.x and 10.1.x

 
Red Hat Linux 6.x Linux Cluster

Veritas Cluster

ext2, ext3, ext4, reiserfs, VxFS, VxCFS, OCFS2, IBM General Parallel File System (GPFS)* 3.5.0.7 and later, XFS, GFS2 Oracle 10g R2, Oracle 11g R1 & R2; Oracle 12c

DB2 version 9 and later

Oracle RAC version 10g R2 and later

DB2 DPF version 9 and later

SAP HANA SPS9/SPS10/SPS11/SPS12

Sybase Version 15.0.x and later

SAP BR*Tools 7.20(40), 7.4(14) for Oracle 12c (V12.1.0.2), 11g(R1, R2 or higher)

SAP Brtools 7.0 & 7.1 on Oracle 10g R2, Oracle 11g R1 & R2

 
  ext3, ext4, xfs PostgreSQL and PPAS version 9.0 and above

MySQL 5.1.x, 5.5.x, 5.6.x and 5.7.x

MariaDB 5.5.x, 10.0.x and 10.1.x

 
Red Hat Linux 7.x** Linux Cluster

Veritas Cluster

ext2, ext3, ext4, reiserfs, VxFS, VxCFS, OCFS2, IBM General Parallel File System (GPFS)* 3.5.0.7 and later, XFS, GFS2 Oracle 10g R2, Oracle 11g R1 & R2; Oracle 12c

DB2 version 9 and later

Oracle RAC version 10g R2 and later

DB2 DPF version 9 and later

Sybase Version 15.0.x and later

SAP BR*Tools 7.20(40), 7.4(14) for Oracle 12c (V12.1.0.2), 11g(R1, R2 or higher)

SAP Brtools 7.0 & 7.1 on Oracle 10g R2, Oracle 11g R1 & R2

 
  ext3, ext4, xfs PostgreSQL and PPAS version 9.0 and above  
Solaris 10 SPARC (Solaris Zones Supported) Sun Cluster

Veritas Cluster

UFS, VxFS, VxCFS, ZFS 5 with zpool version 33 Oracle 10g R2, Oracle 11g R1 & R2, Oracle 12c

DB2 version 9 and later

Oracle RAC version 10g R2 and later

DB2 DPF version 9 and later

Sybase Version 15.0.x and later

SAP BR*Tools 7.20(40), 7.4(14) for Oracle 12c (V12.1.0.2), 11g(R1, R2 or higher)

SAP Brtools 7.0 & 7.1 on Oracle 10g R2, Oracle 11g R1 & R2

 
Solaris 11 SPARC (Solaris Zones Supported) Sun Cluster

Veritas Cluster

UFS, VxFS, VxCFS, ZFS 5 with zpool version 33 Oracle 10g R2, Oracle 11g R1 & R2, Oracle 12c

DB2 version 9 and later

Oracle RAC version 10g R2 and later

DB2 DPF version 9 and later

Sybase Version 15.0.x and later

SAP BR*Tools 7.20(40), 7.4(14) for Oracle 12c (V12.1.0.2), 11g(R1, R2 or higher)

SAP Brtools 7.0 & 7.1 on Oracle 10g R2, Oracle 11g R1 & R2

 
Solaris 11 Express   UFS, ZFS 5 with zpool version 33    
Solaris 11 x64   UFS, VxFS, VxCFS, ZFS 5 with zpool version 33 Oracle 10g R2, Oracle 11g R1 & R2, Oracle 12c

Oracle RAC version 10g R2 and later

Sybase Version 15.0.x and later

SAP BR*Tools 7.20(40), 7.4(14) for Oracle 12c (V12.1.0.2), 11g(R1, R2 or higher)

SAP Brtools 7.0 & 7.1 on Oracle 10g R2, Oracle 11g R1 & R2

 
Solaris 11.2***   UFS, ZFS 5 with zpool version 35    
SuSE Linux Enterprise Server 10.2 Veritas Cluster ext2, ext3, ext4, reiserfs, VxFS, VxCFS, IBM General Parallel File System (GPFS)* 3.5.0.7 and later Oracle 10g R2, Oracle 11g R1 & R2, Oracle 12c

DB2 version 9 and later

Oracle RAC version 10g R2 and later

DB2 DPF version 9 and later

Sybase Version 15.0.x and later

SAP BR*Tools 7.20(40), 7.4(14) for Oracle 12c (V12.1.0.2), 11g(R1, R2 or higher)

SAP Brtools 7.0 & 7.1 on Oracle 10g R2, Oracle 11g R1 & R2

 
SuSE Linux 10.x with glibc 2.4.x   ext3

MySQL 5.1.x, 5.5.x, 5.6.x and 5.7.x

MariaDB 5.5.x, 10.0.x and 10.1.x

 
SuSE Linux Enterprise Server 11 Linux Cluster

Veritas Cluster

ext2, ext3, ext4, reiserfs, VxFS, VxCFS, IBM General Parallel File System (GPFS)* 3.5.0.7 and later Oracle 10g R2, Oracle 11g R1 & R2, Oracle 12c

DB2 version 9 and later

Oracle RAC version 10g R2 and later

DB2 DPF version 9 and later

SAP HANA SPS9/SPS10/SPS11/SPS12

Sybase Version 15.0.x and later

SAP BR*Tools 7.20(40), 7.4(14) for Oracle 12c (V12.1.0.2), 11g(R1, R2 or higher)

SAP Brtools 7.0 & 7.1 on Oracle 10g R2, Oracle 11g R1 & R2

 
SuSE Linux 11.x with glibc 2.9.x and later   ext3 MySQL 5.1.x, 5.5.x, 5.6.x and 5.7.x

MariaDB 5.5.x, 10.0.x and 10.1.x

 
SuSE Linux 12.0   ext3 MySQL 5.1.x, 5.5.x, 5.6.x and 5.7.x

MariaDB 5.5.x, 10.0.x and 10.1.x

SAP HANA SPS9/SPS10/SPS11/SPS12

 
Ubuntu x64 14.x and later   iSCSI, FC, ext3, ext4

MySQL version 5.1.x, 5.5.x and 5.6.x

 
  • *All disks should support snap and must be available on the client computer where the IntelliSnap job initiates.
  • Mount, backup copy, and backup operations are supported using proxy GPFS cluster only; this is due to GPFS's limitation which does not allow NSD clone mount on the same GPFS cluster.
  • Set the path to the GPFS binaries in the PATH environment variable for the root user. You can either modify the root user's .profile file and add the following line, or execute the command every time before you start the Commvault services.

    export PATH=$PATH:/usr/lpp/mmfs/bin

  • If you want to use a Logical Domain (LDOM) with the IntelliSnap feature, the disk that is presented to the LDOM cannot be in a ZFS ZPool on the LDOM host.
  • ** To enable Red Hat and CentOS 7.x support:

    1. Disable and stop the lvm2-lvmetad service with the following commands:

    systemctl disable lvm2-lvmetad
    systemctl disable lvm2-lvmetad.socket
    systemctl stop lvm2-lvmetad
    systemctl stop lvm2-lvmetad.socket

    2. Disable lvmetad in to the LVM config file, with the following command:

    edit /etc/lvm/lvm.conf to include use_lvmetad = 0

  • *** For IntelliSnap operations:
    • For Solaris 11.2, the only zpool version that is supported is 35.
    • A proxy computer is required.
    • The proxy computer must have the same operating system and the same zpool version of the source computer.
    • A zpool of the same name must not exist on the proxy computer.
    • Restore operations from a snapshot must use the proxy computer.
    • Revert operations are not supported.
  • For Linux operating systems, IntelliSnap for UNIX is supported on x86, x64 or compatible processors.

Note that this list does not provide a comprehensive list of supported platforms for each agent. See System Requirements for information on the platforms supported by the individual Agents.

Supported Volume Managers

  • ASM Volume Manager
  • Solaris Volume Manager
  • VERITAS Volume Manager (VxVM) 5.x and 6.x for AIX, Linux, Solaris SPARC, Solaris x64, and HP-UX
  • VERITAS CFS (VxCFS) version 5.x and 6.x
  • ZFS or LVM Mirroring on UNIX

If you use Veritas Volume Manager, you must install the Enterprise license for the useclonedev snapshot feature, which is not enabled in the Standard license. Refer to the Symantec KB article TECH64201 (The "useclonedev" feature requires Enterprise license and is not enabled with the Standard license)

If you use Solaris Volume Manager, ensure that a complete disk is used for a metaset. Also, ensure that the metaset is owned by single host and the ownership of the metaset is attained before performing the IntelliSnap backup operations.Non-metaset volumes are not supported.

Supported Configurations

  • One Physical Volume containing one or more Logical Volumes
  • Multiple Physical Volumes containing one or more Logical Volume

The following diagram summarizes the Volume Manager support for IntelliSnap backup.

Supported Windows Storage Spaces

For more information about Storage Spaces, refer to the Windows Server article HH831739 (Storage Spaces Overview).

Supported Configurations

  • One Storage Space containing one or more LUNs

IntelliSnap Support

IntelliSnap is supported on Windows 2012 and 2012 R2, with the following restrictions:

  • Only with the NetApp engine
  • Configurations with LUNs provisioned from different storage array families (like NetApp, NetApp E-Series/LSI, etc.) are not supported
  • If you configure the storage pool with LUNs provisioned from the storage array and also with any local disk, IntelliSnap is not supported
  • Revert is not supported.

Multipath I/O Support

  • For EMC VNX/CLARiiON, IntelliSnap backup is supported on the following MPIO software: EMC Powerpath on AIX, Linux, and Solaris.
  • For Dell EqualLogic, install Dell EqualLogic Host Integration Tools package to support MPIO on Windows.For Linux, use the native MPIO.
  • For HDS using CCI engine, HDLM 7.6 is supported on AIX, Linux, and Windows.
  • HP PVlinks, Solaris MPxIO, Linux Device Mapper, and AIX MPIO are supported in HP-UX, Solaris, Linux, and AIX, respectively.
  • VXVM DMP is supported on AIX, Linux, Solaris, and HP-UX.