V11 SP8
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Frequently Asked Questions - 1-Touch for Windows

Table of Contents

What licenses are required to perform the 1-Touch recovery?

See License Requirements to know the licenses required for 1-Touch recovery.

Can I convert a client computer into a virtual machine?

Yes. When a CommServe is connected to an ESX server, you can convert a physical machine (computer) into a virtual machine using the 1-Touch backup data. You can also modify the hardware and network configuration of the client while converting it into a virtual machine. For more information, refer to Virtualize Me - Getting Started.

Can I convert a Virtual machine into a physical machine?

Yes. Follow the steps given below to convert a virtual machine into a physical machine:

  1. Ensure that you have enabled 1-Touch backup on the virtual machine and you have performed atleast one full backup.
  2. Create a response file for the virtual machine and  perform the Non-Interactive Restore using the response file.

    For more information about creating response file for a Windows machine, refer to Creating a Response File for Non-Interactive Restores Using 1-Touch.

    For more information about creating response file for a Linux machine, refer to Non-Interactive Restore.

    During Non interactive restore, copy the response file on a USB drive and connect the USB drive to a physical machine.

How to add 1-Touch ISO image to a PXE server?

  1. Create the 1-Touch ISO image using the 1-Touch Boot CD Wizard.
  2. Configure the PXE Server and add the 1-TOUCH ISO image to it.
  3. Use a remote monitoring console to start the client and select a PXE boot.
  4. Change the CMOS boot sequence to boot from the hard disk.
  5. Perform the Interactive Restore.
  6. Once the restore completes, set the CMOS back to PXE or the preferred boot method.

Can I perform 1-Touch Recovery of a client computer with UEFI?

Yes. You can perform 1-Touch Recovery of a client computer that is configured with UEFI (Unified Extensible Firmware Interface) or EFI. Note that you require a minimum of 1 disk with a GUID Partition Table (GPT) partition to perform the 1-Touch Recovery.

However, you cannot perform cross-firmware restore operations from a BIOS to an EFI or from an EFI to a BIOS.

I have migrated a client computer to a new CommCell. Can I perform the 1-Touch restore of the client?

Yes. After migrating the client into a new CommCell, you can perform the 1-Touch restore (Non-Interactive or Interactive).  The backup performed in the old CommCell can be used for the restore the client.

Can I restore dynamic disks on the client computer by 1-Touch restore?

Yes. You can restore dynamic disks by 1-Touch restore.

Can I perform 1-Touch recovery of the data which is encrypted using the McAfee Endpoint encryption?

No. If the data on a client computer is encrypted using the McAfee Endpoint Encryption, 1-Touch recovery is not supported.

Can I restore a MediaAgent from a secondary copy that is available on a different MediaAgent?

Yes. You can restore a MediaAgent using a secondary copy that is available on a different MediaAgent. For instructions, see Restoring a MediaAgent from a Secondary Copy that is Available on a Different MediaAgent.

Is multipath I/O supported for 1-Touch recovery?

No. Multipath I/O is not supported for 1-Touch recovery as WinPE is unaware of multipath I/O. For this reason, when performing a restore you will see multiple LUNs. In such cases, perform a recovery with only one path if you are restoring the operating system to a LUN or remove the Host Bus Adaptor (HBA) card if restoring the operating system to a local disk.

What are the considerations for performing 1-Touch recovery from block-level backups?

The following considerations apply when performing a 1-Touch recovery from block-level backup for Windows:

  • 1-Touch is not supported with block-level backups using IntelliSnap.
  • To perform 1-Touch recovery from block-level backups, you must run block-level backup operations in a different MediaAgent (unlike the source computer).