V11 SP8
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Configuring Preview Settings for Offline Mode in ContentStore Email Viewer

In offline mode, ContentStore Email Viewer retrieves your archived emails from a local cache folder on your computer. You can configure the method used by ContentStore Email Viewer to retrieve email previews to display in Outlook.

Procedure

  1. Open the following folder on your computer:

    %AppData%\Roaming\CVProvider\yourEmailAddress

    Where %AppData% is the location of the Microsoft Windows Applications Folder on your computer and yourEmailAddress is the SMTP address used for your ContentStore Email Viewer. For example, C:\Users\myuserName.myDomain\AppData\Roaming\CVProvider\mycompanyemailaddress@mycompany.com.

  2. In a text editor, open the Configuration.xml file in the above location.
  3. In Configuration.xml before the closing </Configuration> tag, add the following line:

    <OfflinePreviewMode>{0, 1, 2}</OfflinePreviewMode>

    Change the value of the parameter accordingly.

    • 0: ContentStore will only retrieve previews from the local cache.
    • 1: ContentStore will retrieve previews from the Web Server. Network connectivity to the Web Server is required to retrieve previews.
    • 2: ContentStore will attempt to retrieve previews from the local cache. If there is no preview in the local cache, then ContentStore will retrieve previews from the Web Server. Network connectivity to the Web Server is required to retrieve previews.
  4. Save the file.
  5. Restart Outlook.