V11 SP8
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Recall Data - OnePass for Hitachi HNAS (BlueArc) and Isilon

Recalling Stubs

The Commvault software provides two methods for recovering data that has been archived from the file server.

  • Method 1: Using the File Share Archiver Client or Driver for File Archiver
  • Method 2: Using the Explorer Plug-In, which recalls stubs without engaging the driver

Method 1: Using the File Share Archiver Client or Driver for File Archiver

You can recall stubs by using either File Share Archiver Client or the Driver for File Archiver.

  1. Log on to a client computer where File Share Archiver Client or the Driver for File Archiver is installed.
  2. Make sure that the client computer has UNC access to the stubs on the file server, or has a mapped network drive to the share.
  3. Using Windows Explorer, navigate to the folder containing the stubs.
  4. Double-click a stub.

    • It may take a few minutes for the recovered file to appear once you double-click its stub.
    • You cannot recall a stub if the File Share Archiver Client or the Driver for File Archiver is installed on a computer pointing to a different CommServe computer than the one that was initially used to create the stubs.

  5. The file opens in its associated application.

Method 2: Using the Explorer Plug-In

You can recall archived data through the Explorer Plug-In. This method requires the Advanced File System Agent Package installed on the computer you are performing the recall from. This method has the advantage of performing the recall without engaging the driver.

Follow these steps:

  1. If your Explorer Plug-In is not already enabled, enable it using these steps:
    1. Follow the steps given in Enable Explorer Plug-In - Driverless OnePass for Windows File System.
    2. If you cannot see the Recall Data option for the Edge menu, contact your administrator to confirm that your client computer is set up and a subclient has been created as described in Configuration - Driverless OnePass for Windows File System.
    3. Run one backup job for the subclient. See Archive - Driverless OnePass for Windows File System.
  2. In Windows Explorer, enter the UNC path where your archived data resides.
  3. Locate the data to recall, then:
    • Recall one file by right-clicking the file, then clicking Edge | Recall Data.
    • Recall a folder and all the data it contains (but not its sub-folders) by right-clicking the folder, then clicking Edge | Recall Data.
    • Recall a folder and all the data it contains, including all its sub-folders and their contents, by right-clicking the folder, then clicking Edge | Recall Data Recursively.

    These three methods support selecting multiple files or folders using the CTRL and SHIFT keys.

  • It may take a few minutes for the recovered data to appear.