V11 SP8
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Configuration - Archiving Personal Storage Table (PSTs)

Table of Contents

Collecting PSTs from Shared Locations

  1. From the CommCell Console, right-click Client Computers, and then click New Client | File System | NAS.

    The Add NDMP Server dialog box appears.

  2. Create a client.
    File Server Steps
    Hitachi HNAS (BlueArc)
    1. In the NDMP Server Hostname box, type the fully-qualified server name.
    2. In the NDMP Login and the NDMP Password boxes, type the file server credentials.
    3. Click Detect.

      The Vendor and Firmware Revision values appear.

    4. Click OK.

      A NAS client is created.

    Celerra
    1. In the NDMP Server Hostname box, type the fully-qualified server name.
    2. In the NDMP Login and the NDMP Password boxes, type the file server credentials.
    3. Click Detect.

      The Vendor and Firmware Revision values appear.

    4. Click OK.

      A NAS client is created.

    NetApp
    1. In the NDMP Server Hostname box, type the fully-qualified server name.
    2. In the NDMP Login and the NDMP Password boxes, type the file server credentials.
    3. Click Detect.

      A list of supported features appears.

    4. Click OK.

      A pseudo-NAS client is created.

  3. Add a File System Agent.
    File Server Steps
    Hitachi HNAS (BlueArc)
    1. Right-click the NAS client, and then click All Tasks | Add Network Share Backup.

      A new File System Agent appears under the NAS client.

    Celerra
    1. Right-click the NAS client, and then click All Tasks | Add Network Share Backup

      The Add Network Share Backup dialog box appears.

    2. In the Offline Recall Path box, type the URL of the client where the Web Console is installed and registered to the Celerra file server.
    3. Click OK.

      A new File System Agent appears under the NAS client.

    NetApp
    1. Right-click the pseudo-NAS client, and then click All Tasks | Add Network Share Backup.

      A new File System Agent appears under the NAS client.

    2. From the Primary Client list, select a client.
    3. (Optional) From the Secondary Client list, select a client this is used if the primary client is not available.
    4. Click OK.

      A new File System Agent appears under the pseudo-NAS client.

  4. (Optional) Configure an archive operation.
    File Server Steps
    Hitachi HNAS (BlueArc)
    1. Right-click the File System Agent, and then click Properties.

      The File Systems Properties dialog box appears.

    2. On the General tab, select the Enable for archiving check box.
    3. Click OK.
    Celerra
    1. Right-click the File System Agent, and then click Properties.

      The File Systems Properties dialog box appears.

    2. On the General tab, select the Enable for archiving check box.
    3. Click the Archive Properties tab.
    4. Make sure that the Offline Recall Path URL is the same as the one that you defined previously.
    5. Click OK.

    Make sure that the Windows Advanced Agent Support is installed on the Proxy client, too.

    NetApp
    1. Right-click the File System Agent, and then click Properties.

      The File Systems Properties dialog box appears.

    2. On the General tab, select the Enable for archiving check box.
    3. Click the Network Share Properties tab.
    4. Make sure that the Primary Client and Secondary Client values are the same as the ones that you defined previously.
    5. Click OK.

    Make sure that the Windows File System Agent is installed on both the primary and secondary clients.

    The File System Agent's default subclient includes all of the content that is in the root directory. When an archive job runs on the default subclient, the entire file server is backed up and archived. You must limit the backup to .pst files only.

  5. From the CommCell Console, expand to client | File System | defaultBackupSet.
  6. Right-click default subclient, and then click Properties.

    The Subclient Properties dialog box appears.

  7. On the General tab, do the following:
    1. From the Proxy Client list, select the appropriate proxy client.
    2. Select the Enable OnePass check box.
  8. Click the Content tab.
    1. Click Add Paths.

      The Add Multiple Contents dialog box appears.

    2. Type a CIFS path that belongs to the client that you created previously.
    3. Click OK.
    4. Click As User.

      The Impersonate NT User dialog box appears.

    5. Enter the credentials for the subclient.

      Use the same credentials for all subclients that are created on your CommCell Console. If you plan to use different credentials, the file server must have access to those credentials.

    6. Click OK.
  9. (Optional) If you are configuring OnePass, click the Disk Cleanup tab.
    1. Select the Enable archiving with these rules check box.
    2. To archive your files immediately, set the rules based on file access time, modified time, or file size.
    3. In the After Archiving area, select Delete the file.
  10. Click the Advanced Options tab, and then select the Delete protected PSTs check box.
  11. Click the Filters tab.
    1. In the Exclude these files/folders/patterns area, click Add, and then type *.*.
    2. Click OK.
    3. In the Except for these files/folders/patterns area, click Add, and then type *.pst.
    4. Click OK.
  12. Click the Storage Device tab.
    1. If necessary, select the Data Storage Policy subtab.
    2. From the Storage Policy list, select the appropriate storage policy.
  13. Click OK.
  14. From the CommCell Console, expand to Client Computers | client | File System | defaultBackupSet.
  15. Right-click the default subclient, and then click Backup.

Collecting PSTs Available on Laptops and Desktops

  1. From the CommCell Console, expand to Policies | Subclient Policies | subclient policy.

    The subclients appear in the right pane.

  2. Right-click the appropriate subclient, and then click Properties.
  3. Click the Content tab.
  4. Click Browse, and then select the drives where the .pst files are located.
  5. Click the Filters tab.
    1. In the Exclude these files/folders/patterns area, click Add, and then type *.*.
    2. Click OK.
    3. In the Except for these files/folders/patterns area, click Add, and then type *.pst.
    4. Click OK.
  6. Click the Storage Device tab, and then from the Storage Policy list, select the appropriate storage policy.
  7. Click the Advanced Options tab, and then select the Delete protected PSTs check box.
  8. Click OK.
  9. Associate the subclient policy with a client.
    1. Right-click the subclient policy, and then click Properties.

      The Properties for Subclient Policy dialog box appears.

    2. Click the Association tab.
    3. Expand the appropriate client, and then select the corresponding defaultBackupSet.
    4. Click OK.
  10. From the CommCell Console, expand to Client Computers | client | File System | defaultBackupSet.
  11. Right-click the subclient, and then click Backup.

Configuring Smart Client Computer Group

You can add existing or new client computers to a group automatically so that you can process the .pst files for specified groups of users at the same time. To do this, you must configure a Smart Client Computer Group.

  1. From the CommCell Console, expand to Client Computers.
  2. Right-click the appropriate client, and then click Properties.

    The Client Computer Properties dialog box appears.

  3. Click the Security tab and make sure that the required User name or the User Groups name is available in the Client Owners area.
  4. From the CommCell Console, right-click Client Computer Groups, and then click New Group.

    The Create New Client Group dialog box appears.

  5. In the Group Name box, type a name for the new computer group and a brief description in the Description box.
  6. Select Automatic Association.
  7. In the Rule Group area, select one of the following rules from the first list according to client security settings:
    • External group as client owner
    • Local user group as client owner
    • User as client owner
  8. In the second list, select Contains.
  9. Type the user name in the box that appears, where user name is the appropriate User name or User Groups name.
  10. Click OK.

    For more information about configuring Smart Client Computer Group, see Smart Client Groups using Automatic Association.

Configuring a Subclient to Archive PSTs

You can run a .pst archiving job by creating a new subclient that serves as placeholder so that you can copy data from other client backups to that subclient.

This procedure is an example of how to create a subclient to archive .pst files from multiple Windows File System subclients and Laptop's subclient policies.

  1. From the CommCell Browser, expand to Client Computers | client | Exchange Mailbox (Classic).
  2. Right-click defaultBackupSet, and then click All Tasks | New PST Archiving Subclient.

    The Subclient Properties dialog box appears.

  3. On the General tab, type a name into the Subclient Name box.
  4. Click the PST Archiving Contents tab.
  5. Make sure that the appropriate Backup Start Time is selected.

    Backup Start Time is the start time of the jobs in which the .pst files were backed up using the file system agent

    After a backup is run on the .pst archiving subclient, the Backup Start Time cannot be modified.

  6. Click the Association subtab, and then select Client Computers or Client Computer Groups that contain the .pst backups.
  7. Click the Preview subtab, and then click the View.

    The Reference Copy Preview dialog box displays the data that will be backed up in the next .pst archiving job by using the associated clients or client groups.

  8. Click the PST Owner Management subtab.
  9. In the PSTs with no Owner Information box, type the <Domain name\Mailbox name> that contains the messages from .pst files with no owners, and then click OK.
  10. Click the PST Folder Management subtab, and then type a name for the .pst folders in the Create a separate folder for PSTs box.
  11. Click the Storage Device tab, select the appropriate Storage Policy name, and then click OK.

    If you have not created storage policy, yet, see Creating a Storage Policy for instructions.

    Make sure that the MediaAgent that is associated with the storage policy has the Exchange Mailbox (Classic) Agent (at least restore only) and Outlook installed on it in order to run .pst archiving job.

  12. Click the Retention tab, and then specify the number of days to retain the messages from the .pst files on the secondary storage.
  13. Click OK.

Enabling PST Archiving for Multiple Domains

If you defined multiple domains in the agent properties, you must enable PST archiving in a multiple domain environment.

  1. From the CommCell Browser, navigate to Client Computers.
  2. Right-click the client, and then click Properties.

    The Client Computer Properties dialog box appears.

  3. Click Advanced.

    The Advanced Client Properties dialog box appears.

  4. Click the Additional Settings tab.
  5. Click Add.

    The Add Additional Settings dialog box appears.

  6. In the Name box, type nEnablePSTArchMultiDomain.
  7. In the Value box, type 1.
  8. Click OK.
  9. Click OK.
  10. Click OK.

Configuring the Recall Service Manually

To view messages in ContentStore that were archived without OnePass for Exchange Mailbox (Classic), you must configure the Recall Service manually.

The Recall Service URL is saved into each mailbox during the backup operation. The URL is defined in the client properties. However, the URL is not saved into mailboxes that were backed up previously, but are not backed up any longer.

Defining a Recall URL for Mailboxes That Are Not Backed Up

  1. From the CommCell Browser, navigate to Client Computers.
  2. Right-click the client, and then click Properties.

    The Client Computer Properties dialog box appears.

  3. Click Advanced.

    The Advanced Client Properties dialog box appears.

  4. Click the Additional Settings tab.
  5. Click Add.

    The Add Additional Settings dialog box appears.

  6. In the Name box, type nUseRecallService.
  7. In the Value field, type 1 to set the recall service on all the mailboxes.
  8. Click OK.
  9. Restart the services on the client computer.

In a cluster setup, make sure that:

  • The additional setting is configured on all of the physical nodes.
  • The Exchange server details are specified in the Agent properties on all of the physical nodes.

Defining a Different Recall URL

By default, the recall service is configured at the client properties level. You can set the recall URL of mailboxes to a different URL than the one defined in the client properties.

For example, you can define the recall URL when:

  • You do not back up any mailboxes anymore and you have not set any recall services in the client properties.
  • You need to define a different URL than the URL that was set during the backup.

However, defining a different recall URL temporarily overwrites the recall URL for all of the mailboxes, including the ones that use the URL that is defined in the client properties. After the recall URL is set temporarily, you can remove the additional setting. During the next back up, the recall URL for the mailboxes that are included in the backup are reset to the value that is defined in the client properties. Any mailboxes that are not backed up retain the recall URL that you defined.

  1. From the CommCell Browser, navigate to Client Computers.
  2. Right-click the client, and then click Properties.

    The Client Computer Properties dialog box appears.

  3. Click Advanced.

    The Advanced Client Properties dialog box appears.

  4. Click the Additional Settings tab.
  5. Click Add.

    The Add Additional Settings dialog box appears.

  6. In the Name box, type nRecallURL.
  7. In the Value field, type the URL to set the recall service on all the mailboxes.

    For example, http://webconsole.web.com

  8. Click OK.
  9. Restart the services on the client computer.

In a cluster setup, make sure that:

  • The additional setting is configured on all of the physical nodes.
  • The Exchange server details are specified in the client properties on all of the physical nodes.