Recall Data - OnePass for NetApp
- Verify that the Impersonate User login credentials given in step 9 during configuration is added to the Administrators group on the NetApp file server.
- Make sure that the proxy computer resides on the same domain as that of the file server.
- If you are using a file server version of 8.0.1, we recommend you to upgrade the version to 8.0.2.
- If you have Windows 2008 operating system, make sure that you specify the fully qualified domain name to authenticate the proxy computer with the file server.
- On the proxy computer, verify if the following conditions are setup:
- Firewall is disabled.
- NetBIOS over TCP is enabled.
- File and printer sharing for Microsoft Networks is enabled.
- In the Network access: Named Pipes that can be accessed anonymously setting, specify the pipe names, ntaptprq and ntapfpcp. The Network access: Named Pipes that can be accessed anonymously setting is available at the following location:
GPO_name\Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options.
For more information, see Network access: Named Pipes that can be accessed anonymously.
The Commvault software provides two methods for recovering data that has been archived from a NetApp NAS file server.
To recall archived data from its stub if FPolicy is turned on, follow these steps:
- Log on to a client computer that has UNC access to the stubs on the file server, or has a mapped network drive to the share.
- Using Windows Explorer, navigate to the folder containing the stubs.
- Double-click a stub. Note that it may take a few minutes for the recovered file to appear after double-clicking its stub.
If FPolicy is turned off, you can recall archived data through the Explorer Plug-In.
- If your Explorer Plug-In is not already enabled, enable it using these steps:
- Follow the steps given in Enable Explorer Plug-In - Driverless OnePass for Windows File System.
- If you cannot see the Recall Data option for the Edge menu, contact your administrator to confirm that your client computer is set up and a subclient has been created as described in Configuration - Driverless OnePass for Windows File System.
- Run one backup job for the subclient. See Archive - Driverless OnePass for Windows File System.
- In Windows Explorer, enter the UNC path where your archived data resides.
- Locate the data to recall, then:
- Recall one file by right-clicking the file, then clicking Edge | Recall Data.
- Recall a folder and all the data it contains (but not its sub-folders) by right-clicking the folder, then clicking Edge | Recall Data.
- Recall a folder and all the data it contains, including all its sub-folders and their contents, by right-clicking the folder, then clicking Edge | Recall Data Recursively.
These three methods support selecting multiple files or folders using the CTRL and SHIFT keys.
- It may take a few minutes for the recovered data to appear.