V11 SP8
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Recall Data - OnePass for NetApp

Prerequisites

  1. Verify that the Impersonate User login credentials given in step 9 during configuration is added to the Administrators group on the NetApp file server.
  2. Make sure that the proxy computer resides on the same domain as that of the file server.
  3. If you are using a file server version of 8.0.1, we recommend you to upgrade the version to 8.0.2.
  4. If you have Windows 2008 operating system, make sure that you specify the fully qualified domain name to authenticate the proxy computer with the file server.
  5. On the proxy computer, verify if the following conditions are setup:
    1. Firewall is disabled.
    2. NetBIOS over TCP is enabled.
    3. File and printer sharing for Microsoft Networks is enabled.
    4. In the Network access: Named Pipes that can be accessed anonymously setting, specify the pipe names, ntaptprq and ntapfpcp. The Network access: Named Pipes that can be accessed anonymously setting is available at the following location:

      GPO_name\Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options.

      For more information, see Network access: Named Pipes that can be accessed anonymously.

Recalling Data

The Commvault software provides two methods for recovering data that has been archived from a NetApp NAS file server.

Method 1: From Stubs in Windows Explorer

To recall archived data from its stub if FPolicy is turned on, follow these steps:

  1. Log on to a client computer that has UNC access to the stubs on the file server, or has a mapped network drive to the share.
  2. Using Windows Explorer, navigate to the folder containing the stubs.
  3. Double-click a stub. Note that it may take a few minutes for the recovered file to appear after double-clicking its stub.

 

Method 2: Using the Explorer Plug-In

If FPolicy is turned off, you can recall archived data through the Explorer Plug-In.

  1. If your Explorer Plug-In is not already enabled, enable it using these steps:
    1. Follow the steps given in Enable Explorer Plug-In - Driverless OnePass for Windows File System.
    2. If you cannot see the Recall Data option for the Edge menu, contact your administrator to confirm that your client computer is set up and a subclient has been created as described in Configuration - Driverless OnePass for Windows File System.
    3. Run one backup job for the subclient. See Archive - Driverless OnePass for Windows File System.
  2. In Windows Explorer, enter the UNC path where your archived data resides.
  3. Locate the data to recall, then:
    • Recall one file by right-clicking the file, then clicking Edge | Recall Data.
    • Recall a folder and all the data it contains (but not its sub-folders) by right-clicking the folder, then clicking Edge | Recall Data.
    • Recall a folder and all the data it contains, including all its sub-folders and their contents, by right-clicking the folder, then clicking Edge | Recall Data Recursively.

    These three methods support selecting multiple files or folders using the CTRL and SHIFT keys.

  • It may take a few minutes for the recovered data to appear.