V11 SP8
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Prepare CommCell - Laptop Backup for Macintosh

Perform the following configurations on CommServe to enable laptop backup:

  1. Create Storage Policy
  2. Configure Additional Settings before Laptops Execute the First Backup
  3. Create a Schedule Policy
  4. Create a Subclient Policy
  5. Add a Domain and Enable Single Sign On
  6. Assign Owner for Client Computers

Prerequisites

Ensure you have the following before performing the configuration:

  • CommServe and MediaAgent software must be installed on the computer.
  • Disk Libraries must be configured.
  • Web Server and Web Console must be installed on the computer.
    • Web Server - A web service that communicates with the CommServe to provide end-users access to CommCell operations on the web.
    • Web Console - A web-based application that allows end-users to manage their data, as well as other operations such as reporting, virtual machine management, etc.

    By default, these components are automatically installed along with the CommServe in a production server where IIS is enabled.

    If the CommServe computer does not have IIS enabled or if you want to install the Web Server and Web Console separately, see Installing the Web Console.

Create Storage Policy

The Storage Policy act as a channel for backup and restore operations. It will map data from its original location to the physical media. Follow the steps given below to create a storage policy for the laptop backup:

  1. From the CommCell Browser, navigate to Policies.

    Right-click Storage Policies and click New Storage Policy.

  2. Click Next.

  3. Enter the name in the Storage Policy Name box and click Next.

    Note down the Storage Policy name.

    This is needed later to assign storage policy to subclient during Create Subclient Policy.

  4. From the Library list, click the name of a disk library and click Next.

  5. From the MediaAgent list, click the name of a MediaAgent that will be used to create the primary copy.

    Click Next.

  6. Click Next to accept default values.

    If necessary these values can be modified later.

  7. Click Next.

    Make Sure that the Enable Client Side Deduplication check box is selected.

  8. Verify Name and MediaAgent Name that will be used to host the deduplication database.

    In the Location box, type the name of the folder in which the deduplication database must be located or click the Browse to select the folder.

    Click Next.

  9. Click Finish.

  10. You can view the storage policy under Storage Policies node.

Configure an Additional Client Group Before Laptops Execute the First Backup

By default, the Laptop Clients group is available in the CommCell Console. When a user installs the Installation package on a laptop, the laptop is automatically added to the Laptop Clients group and is backed up as per the backup schedule.

If you want to add additional configurations on the laptop client, create an additional client group and name it as "Waiting Room", and then install the laptop package. This group may be used as a staging area to configure additional configurations on the laptop client before performing the first backup.

Examples of additional configurations:

  • Enable Client Level Encryption
  • Enable Content Indexing
  • Enable Client Side Deduplication
  1. From the CommCell Browser, right-click Client Computer Groups and then click New Group.

  2. In the Group Name box,  specify the name as Waiting Room or any name of your choice.

  3. Click the Activity Control tab, disable Enable Backup and Enable Restore check boxes, and then click OK. This prevents the backup and restore operation to run on the laptop client as soon as the client is added to the Waiting Room client group.
  4. Create the laptop installation package using the Waiting Room client group. For more information on how to create the laptop package, see Create Installation Package. The laptop is then added as a client under the Waiting Room client group.
  5. Enable the Laptop Registration workflow. The Workflow will configure the additional settings for the laptops in the waiting room and then move the laptop from the Waiting Room group to Laptop Backup group. After the laptop moves to the Laptop Backup group, the backups will be performed as per the schedule policy. See Workflow Operations - Enable/Disable a Workflow for step-by-step instructions.

    Modify the Laptop Registration workflow to perform post install actions based on your business requirements.

Create a Schedule Policy

When multiple clients or tasks require similar operations to be scheduled you can create a schedule policy as a scheduling template and attach it to the respective client or task in the CommCell.

Use the following steps to create a schedule policy.

  1. From the CommCell Browser, navigate to and expand Policies.

    Right-click Schedule Policies and then click Add.

  2. In the Name box, specify the name of the Schedule Policy.

    Click Add button.

  3. In the Schedule Name box, enter a name of the schedule pattern.

    Select Automatic and then click OK.

    Automatic backup schedule does not perform synthetic full backups.

  4. Click Associations tab.

    Select the Laptop Clients client group.

    Click OK.

Create a Subclient Policy

Subclient Policy allows you to configure options such as choosing specific folders/files to backup.

Use the following steps to create a subclient policy.

  1. From the CommCell Browser, navigate to Policies.

    Right-click Subclient Policies node and click New Subclient Policy.

  2. In the Name box, enter the name of subclient policy.

    In the iDataAgent list, select Unix File System.

    Note down the Subclient Policy Name.

    This is required later during Custom Package creation.

  3. The display pane will display default subclient.

  4. Assign a Storage Policy, that you created in step 3, to the subclient.

  5. Select the subclient and then click Edit.

  6. Click the Content tab.

    Click Browse and expand the CommServe node.

    Expand the Content Library folder.

    Select the required content category , e.g. Office, Video, Executable etc.

    When the user installs the Installation package on a laptop, the Content Library folder will get created automatically and collect frequently used files such as images, audio, video etc.

    Click Add and then click Close.

    When the user installs the Installation package on a laptop, the Content Library folder will get created automatically and collect frequently used files such as images, audio, video etc

  7. Click OK.

Add a Domain and Enable Single Sign On

Note: If you have already configured a domain in the CommCell with single sign-on (SSO), the Tomcat service on the computer where the Web Console is installed must be restarted for SSO to work properly.

To allow Active Directory domain users access to the Web Console, provide the details to communicate with the Active Directory service provider so that they are maintained in the Web Server database for authentication purposes. Adding a new domain controller registers the domain with the Web Server.

Note: By default, the Kerberos protocol is used for single sign-on (SSO). If you use the NT LAN Manager (NTLM) authentication protocol, add the SecurityProtocol additional setting. For instructions on adding the additional setting, see Single Sign-On with the NTLM Authentication Protocol.

  1. Obtain the domain name and fully qualified domain name of the Active Directory server.
  2. Ensure that LDAP is configured on the Active Directory (AD) server:
    1. From the AD Server, select Start > Run.
    2. In the Run dialog box, type ldp and click OK.
    3. From the Connections menu, click Connect.
    4. In the Connect dialog box, enter information about the server:
      • In the Server box, type the name of the external domain server, for example, computer.domain.com.
      • In the Port box, type 636 as the port number for the external domain server.
      • Select the SSL check box to check for the proper certificate.
      • Click OK.

      When the LDAP is properly configured, the external domain server details are displayed in the LDP window. Otherwise, an error message appears indicating that a connection cannot be made using this feature.

  3. From the CommCell Browser, go to Security.
  4. Right-click Domains > Add new domain > Active Directory.
  5. In the Add New Domain Controller dialog box, enter the information about the domain controller:
    1. In the NetBIOS Name box, enter the domain name, for example, mydomain.
    2. In the Domain Name box, enter the Fully Qualified Domain Name (FQDN), for example, mydomain.mycompany.com.
    3. To allow users to automatically log on to the CommCell Console and Web Console, select the Enable SSO check box.
    4. Next to the User Account box, click Edit.
    5. In the Enter User Account Information dialog box, enter the user account information.

      The user account must have at least read access to the domain.

  6. Click OK.
  7. Restart the Tomcat service on the computer where the Web Console is installed.

    For instructions on restarting the Tomcat service, see Restarting a Service.

Single Sign-On with the NTLM Authentication Protocol

You can use single sign-on (SSO) with the NT LAN Manager (NTLM) authentication protocol.

  1. On the Web Console computer, add the SecurityProtocol additional setting:
    Property Value
    Name SecurityProtocol
    Category WebConsole
    Type STRING
    Value 2

    For instructions on adding the additional setting from the CommCell Console, see Add or Modify an Additional Setting.

  2. Restart the Tomcat services on the Web Console computer.

    For instructions on restarting the Tomcat service, see Restarting a Service.

Assign Owner for Client Computers

By default, the following users are designated as owners of a client in the CommCell and will also be able to manage the client data using the Web Console:

  • Active Directory users who are member of the Local Administrators group of the client.
  • The user account used while registering a new client with the Register Me tool.
  • The user account used for installing the Laptop Backup package.

You can add other users as owners to a client computer to enable future backup and restore operations through the Web Console.

Use the following steps to include users who are not members of the Administrators group. These steps will add new owners to a client in the Laptop Backup group as example.

  1. From the CommCell Browser, expand the Client Computer Groups | Laptop Clients.
  2. Right-click the <Client> and then click Properties.
  3. Select the Security tab.
  4. Specify owner in the Client Owner box.

    You can specify the Active Directory user accounts or CommCell user accounts.

  5. Click OK.