V11 SP8

Recovering Virtual Machines or VM Files Using the Web Console

You can use the Web Console to recover a virtual machine or files from a virtual machine.

To recover virtual machine data, the following requirements apply:

  • You must own the source VM.
  • If restoring to a different destination (virtual or physical machine), you must own the destination machine.
  • The source VM must have been backed up.

If you do not have access to a virtual machine or files, contact the administrator who is responsible for managing backups.

Agentless Restores Using the Web Console

You can use the Web Console to restore small files and folders to a virtual machine that you own, without requiring that the Virtual Server Agent be installed on the destination VM. This capability is enabled by default.

For agentless file restores with Hyper-V, note the following requirements:

  • The Hyper-V host must be running on a Windows 2012 R2 server operating system.
  • The destination VM must be running on Windows 2008 R2 with Service Pack 1 or later, or on later versions of the operating system such as Windows 2012 or Windows 2012 R2.
  • Agentless file recovery is not supported for Linux guest VMs.
  • The destination VM must be powered on.
  • Make sure that the latest integration services are running on the destination VM.
  • Enable guest file services on the destination VM. If not enabled, the restore operation will enable the services.
  • A proxy cannot make two or more simultaneous parallel connections to the same VM. The restore to the VM for the job that establishes the first connection succeeds, and because an active connection exists between the proxy and the VM, subsequent jobs fail with a connection error.


Perform the following steps:

  1. Log in to the Web Console.
  2. Click My Data.
  3. Click VMs.

    On the VMs page, virtual machines are listed under My Virtual Machines.

    You can recover a complete virtual machine or files.

    • To recover files:
      1. Click Restore under the Actions column for the VM; or click the VM in the Computers column and click Select Files on the page for the VM.
      2. On the Restore Files page, click an entry in the Name column to expand the volume and folder structure.
      3. Select one or more files or folders.
      4. Click Restore.
      5. On the Restore Options page. you can use the following options:
        • Destination Computer: Leave the default value to restore files to the source VM, or choose a different destination from the pull-down menu.
        • Destination Path: Enter a path to identify a folder where files can be restored.
        • Overwrite files and folders if they exist: Select this option to replace an existing file or folder.
      6. Click Restore Now to restore the selected files.
    • To recover a VM:
      1. In the Computers column under My Virtual Machines, click the virtual machine to be recovered.
      2. Click Recover Virtual Machine to recover the VM.
      3. In the Recover Virtual Machine dialog box, the VM Name field shows the name of the source VM.
        • Leave the default name to restore the original VM.

          If the original VM still exists, the original is deleted and the VM is restored from the backup.

        • Enter a new name to recover a copy of the backed up virtual machine.

          If a virtual machine with the name you entered already exists, the recovery operation fails.

      4. Click Submit.

      The Web Console shows a message to indicate that the job was submitted, and a progress bar under the heading "Operation: Recover Virtual Machine" shows the status of the operation.