V11 SP8

Agentless Restores

Agentless restores can be used to restore small files and folders into a virtual machine without installing an agent on the destination client. Using this option simplifies deployment and reduces the impact of backup and restore operations for virtual machines that do not have high transaction rates and large data requirements. This option is preferred in cases where the CommServe system or MediaAgent is not able to communicate with the VM (for example, in a restricted network).


  • For Windows, the virtual machine must have the NTFS file system.
  • The destination machine must meet the following prerequisites:
    • To verify the version of VMware software that is required to support this feature, see System Requirements.
    • The virtual machine must be powered on.
    • The latest release of VMware Tools must be installed and running.

      You can use open-vm-tools on guest VMs running supported Linux releases; open-vm-tools must be installed and running.

  • The user account that is used to browse the destination VM must have write permissions for the VM. To test this permission, see VMware KB article 2079098.


  • A proxy cannot make two or more simultaneous parallel connections to the same VM. The restore to the VM for the job that establishes the first connection succeeds, and subsequent jobs fail with a connection error because there is already an active connection between the proxy and the VM.
  • For Windows:
    • The Restore ACLs option is not supported for Windows VMs.
  • For Linux:
    • The Restore ACLs option only restores basic user/group/world permissions; advanced permissions are not restored. Timestamps are only restored when using agentless restores together with a File Recovery Enabler for Linux.
    • Permissions for guest files and folders are retained only when the user running the restore operation has permissions to change group ownership on the restored files and folders. If the user does not have change group ownership permissions, the restored files and folders are owned by the user who performed the restore.
    • You cannot restore an empty folder unless you restore the parent folder; when you restore a parent folder all other folders contained in the parent folder are also restored. 
    • Symbolic links can be restored if the source files are also restored, but they will use the timestamp of the restore operation instead of the original timestamp. If the source files are not restored, symbolic link files are restored but without links; as a result the linked data cannot be read.
    • Hard link files can be restored; if source files are also restored any corresponding link files use the same index node (inode).