Requiring a Passkey as an MSP Administrator

You can require users to enter a passkey in order to browse or restore backup data on computers in your CommCell that run on the service provider infrastructure. After creating a passkey, you must share the passkey with the users that need to browse and restore backup data on the computers.


  • Your passkey is not applicable to tenant company computers. Tenant administrators can require a passkey for their company computers. For more information, see Requiring a Passkey as a Tenant Administrator.

  • In a multi-tenant environment, if a company owns VMs that run on the service provider infrastructure, and the MSP administrator and tenant administrator both define passkeys, then by default the passkey configured by the MSP administrator is required for restores. To enable restores to be performed using the passkey that is configured by the tenant administrator, the tenant administrator must include the VMs that are owned by the tenant in the smart server group that is created automatically when the tenant company is created. As a best practice, add rules to associate VMs with the server group automatically, so that the server group gets updated dynamically when tenant VMs are added or deleted. For more information, see Smart Server Groups Using Automatic Association.


  1. From the navigation pane, go to Manage > CommCell.

    The CommCell properties page appears.

  2. In the Passkey section, move the Require passkey for restores toggle key to the right.

    The Set passkey dialog box appears.

  3. Enter a new passkey in the Passkey and Confirm passkey fields, and then click Submit.

    The Confirm create passkey dialog box appears.

  4. Click Yes.

    The Authorize for restore toggle key appears.

  5. To allow users to restore data for 30 minutes after passkey authorization, move the Authorize for restore toggle key to the right.

    The Authorize for restore dialog box appears.

  6. In the Passkey field, enter the passkey, and then click Save.