An alert token is a placeholder that can be added to an alert notification so that the notification message includes the data the token represents. For example, if <CLIENT LIST> is added to an alert notification, after the notification is generated, the message will include a list of clients.
The type of alert and the type of notification determine the tokens that are available. For more information, see Tokens by Alert Type and Notification Type.
Procedure
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From the CommCell Console ribbon, on the Home tab, click Alerts. 
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In the Alerts dialog box, select the alert and click Edit. 
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From the Modify Alert Wizard dialog box, select Notification Type(s) Selection in the left pane. 
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From the token list, select the token you want to add to the alert notification, and then click Add Token. For descriptions of the tokens, see Available Alert Tokens. Note: For Workflow notifications, tokens can be selected from the list in the Value field of the workflow input parameter table displayed after a workflow is selected. You can select any of the available tokens for each input parameter. 
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Repeat step 4 until all of the tokens are added. 
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Click Finish.