You can view and restore files that are hidden by the operating system.
Procedure
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From the CommCell Browser, go to Client Computers > client > File System. 
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Click the backup set. 
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Right-click the subclient, and then go to All Tasks > Browse and Restore. The Browse and Restore Options dialog box appears. 
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On the Advanced Options tab, select the Include Troubleshooting Folders check box. 
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Click View Content. The Browse page appears. 
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Select all the folders that you want to recover, and then click Recover All Selected. The Restore Options dialog box appears. 
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On the General tab, select the client that you want to restore the folders to. 
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Click OK.