If you want to use Cloud Metrics Reporting, but your CommCell cannot connect to the Internet, you can upload report data directly to the Cloud Services Portal.
Before You Begin
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Enable data collection for Private Metrics Reporting on the CommServe computer.
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Register your product and create a user account for the Cloud Services Portal.
You must have a user account on the Cloud Services website. To create a user account, register your CommServe computer. If you already have a user account, you still might need to register your CommServe computer.
Procedure
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Copy the most recent files from the Metrics Server (both the .xml and all corresponding .csv files) that are located in software_installation_path\Commvault\ContentStore\Reports\MetricsUpload\Upload\Archive and save the files on a computer where you can access the internet.
Important
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Include both an .xml file and all of the corresponding .csv files. For example, if you include an .xml file like CSS1595554231_108FE4.xml, then you must also include .csv files like the following:
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CSS1595554231_108FE4_F3ABC449-66F2-49A8-AF48-4A8FFC65B9F6_216.csv
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CSS1595554231_108FE4_F3ABC449-66F2-49A8-AF48-4A8FFC65B9F6_245.csv
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Exclude .xml files and .txt files with a number appended to the CommCell ID. For example, exclude .xml and .txt files like the following:
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CSS1595561499_108FE4_137.xml.txt
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CSS1595561499_108FE4_137.xml
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On the computer where you saved the files, open a web browser and go to Upload Metrics Data.
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Log on to the Cloud Services Portal using your Cloud Services Portal login and password.
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In the CommCell ID box, type the CommCell ID for the CommServe computer where the data was collected.
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Under Files, click Browse, and select the .xml files that you need to upload.
To select multiple files, hold down the Ctrl key while you click each file.
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Click Upload Now.