The CommServe computer, the Web Server computer, and the Command Center/Web Console computer must be able to connect to the following external URLs for each of the following features.
All URLs in this table support HTTPS and can be accessed on port 443.
| Feature | URL | IP Address | Usage |
|---|---|---|---|
| Air Gap Protect (Global Cloud) | For endpoints to be whitelisted, see Prerequisites for Air Gap Protect. | Provide outbound connectivity for storage. | |
| Air Gap Protect (Government Cloud) | For endpoints to be whitelisted, see Prerequisites For Air Gap Protect. | Provide outbound connectivity for storage. | |
| Arlie AI Assistant |
|
Send data and metadata to open AI models hosted in Microsoft Azure, which helps provides information via the Arlie chatbot, custom walk-throughs, active insights, and API code assist. | |
| Cloud Metrics Reporting | edc.commvault.com | 57.152.12.30 | Send Metrics Reporting data to the Commvault Cloud Services website. |
| CommCell Console Help buttons |
|
View help topics and troubleshooting articles for Commvault software. | |
| CommCell Registration on Cloud Services |
|
Register the CommServe computer on the Commvault Cloud Services website. | |
| CommServe installation | https://time.akamai.com | Fetch Akamai server time to generate Akamai token. | |
| Commvault Cloud Services authentication | sso.commvault.com | Authenticate the Commvault Cloud Services website. | |
| Commvault Store | cloud.commvault.com | 199.255.244.187 | Download software such as reports, workflows, and alerts from Commvault Store. |
| Download Software from CommCell Console |
|
Download software to install, update, or upgrade your client computers. | |
| Endpoint Configuration |
|
Provides location of the client or laptop on the Command Center and Web Console, and fetches data like city name. | |
| Geolocation tracking |
|
Provides location of the client on the Command Center and Web Console, and fetches data like city name.
Note: You can disable tracking of the geographical location for all the clients on the CommServe server by enabling the DisableGeoLocation setting. |
|
| In-product marketing | ipm.commvault.com | Accessed when a user logs into the user interface for pop-up messages. | |
| Send Log Files |
|
199.255.244.223, 199.255.244.161 | Send log files to Commvault for troubleshooting purposes. |
| Upload DR Backups to Metallic Cloud and Access them from the Commvault Cloud Services website |
|
Upload and access DR Backups from the Commvault Cloud Services website. |