# Troubleshooting for the NetApp E-Series/LSI Storage Array

#### IntelliSnap backup is failing

If multiple paths are available and multipath is not configured properly IntelliSnap backup job may fail due to intermittent path failures. In case of improper multipath configuration, the IntelliSnap backup chooses preferred path while performing mapping but preferred path may change due to failovers. Verify if the array you are using supports multi paths.

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