# Teams

You can use the Commvault Cloud software to back up and restore Microsoft Teams.

## What Is Backed Up and What Can Be Restored

Teams Items | Type of Items | Backups You Can Perform | Restores You Can Perform
--- | --- | --- | ---
Teams | Private teams Public teams Org-wide teams | Forever incremental backups | The current location (in place) A different team on a different channel (out of place)
Channels | Standard channels Private channels Shared channels | Forever incremental backups | The current location (in place) A different team on a different channel (out of place)
Tabs | Posts Files Default Notes Websites Word, Excel, PowerPoint, and PDF document libraries | Forever incremental backups | The current location (in place) A different team on a different channel (out of place)
Users and AD Groups | Channel messages Group chats Meeting chats Personal chats | Forever incremental backups | A OneDrive for Business account
Posts | Conversations Replies | Forever incremental backups | The current location (in place) A different team on a different channel (out of place)
Channel files | Files | Forever incremental backups | The current location (in place) A different team on a different channel (out of place)
OneNote files | Files | Forever incremental backups | The current location (in place) A different team on a different channel (out of place)
SharePoint additional drives and folders | Default Document Library Additional Libraries (user created) Teams Wiki Data | Forever incremental backups | The current location (in place) A different team on a different channel (out of place)
Planner | Planner Tab (Plan) Bucket Task Important Planner data is protected only if it is associated with Teams as a tab. Task items are protected only if they are associated with a Bucket. Ensure to enable the Planner Items backup toggle key in the Overview tab of the M365 plan associated with your Teams app. | Forever incremental backups | The current location (in place) A different team on a different channel (out of place)

Important

Microsoft Purview labels associated with supported content are backed up and retained during restores.

## When You Can Perform Backups

- On a schedule: The backup plan that you assign manages scheduled backups

  For new customers who onboard after April 19, 2024, two schedules are created for each Office 365 Plan during the onboarding process. Existing customers will continue to use the same single schedule. The two new schedules work as follows:

  - Schedule 1: A backup job for items that do not meet SLA runs once every 8 hours. The job commits after 32 hours. All items that were never backed up or backed-up items that are older than 30 days are included in the backup.

  - Schedule 2: A backup job for items that meet SLA but were not recently backed up runs once very 8 hours. The job commits after 22 hours. All items that are more than 17 hours old and less than 30 days old are included in the backup.

- On demand: You can perform on-demand backups at any time

## What Is Not Backed Up

- Data from SharePoint folders other than the channel folder. You can back up documents only from the channel folder.
- Wikis: Microsoft no longer supports wikis, so they cannot be backed up.
- OneNote tab data will not be backed up. It will be protected using the SharePoint agent.

## What Cannot Be Restored

- Posts or channels cannot be restored to a file location. You can restore only Teams uploaded files to a file location.
- Wikis: Microsoft no longer supports wikis, so they cannot be restored.
- OneNote tab data will not be restored. It will be protected using the SharePoint agent.

## Considerations

- For items to be backed up, each team must have at least one user that is assigned the owner role.
- After restoring a custom tab, you must manually link the content of the tab to view it.
- To resolve a 400 Bad Request error response when creating a channel, see KB article 84762.

## Supported Regions

Region | Description
--- | ---
Default Global Region | The default global region for enterprise, Business Essentials, and academic Microsoft 365 tenants.
GCC Cloud Region | For U.S. federal, state, local, and tribal governments, and contractors that process data on behalf of the U.S. government.
GCC High Cloud Region | For the U.S. Department of Defense (DoD) and contractors that process DoD controlled unclassified information (CUI).

## Authentication

Modern authentication is used to access data for backups and restores.

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