# Downloading a Message in Exchange Mailbox User Mailbox Hybrid Environment

You can download a message from the User Mailbox (hybrid) Self-Service feature. You can download only one message at a time.

## Procedure

1. From the Command Center navigation pane, go to Protect > Exchange.

   The Exchange Overview page appears.

2. Click the user account in the upper-right area, and then go to View > Self-service view.

   The Self-service dashboard appears.

3. On the Self-service dashboard, in the Exchange section, click Restore.

   The message selection page appears.

4. From the email list, select a message.

   In the right pane, a preview of the message appears.

5. Click the Action button on the row of the message selected, and then click Download.

   A dialog box appears that allows you to save the message.

6. Select a location and then save the message.

Note

You can also use the Download option at the top of the screen, once you have selected the message.

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