# Windows application snap mounts take a long time or seem to be hung

## Symptom

Restore, live browse, or GUI mount of application-aware backup snapshots on Windows hosts might take a very long time to complete.

## Cause

This issue can occur when previous mounts of the same or different application-aware snapshots on the host are not cleaned up.

## Resolution

1. On the command line for the Windows mount host, run the following command to remove stale mount entries:

       cmd> mountvol /r

2. Retry the restore, live browse, or GUI mount operation.

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