# Troubleshooting Salesforce Backup Operations

To see all KB articles related about Salesforce restore operations, go to Salesforce backup KB articles.

## Configuration Errors

Error message | Where to fix the error | KB article
--- | --- | ---
InternalServerError: Retried more than 15 times | Commvault software | KB article 54437
INVALID_REPLICATION_DATE;startDate cannot be more than 30 days ago | Commvault software | KB article 54764
Metadata retrieve status is failed for Package#x [RequestId: xxxxxxxxxxxxxxxxxx], StatusCode: UNKNOWN_EXCEPTION | Salesforce Commvault software | KB article 67664
QUERY_TIMEOUT | Salesforce Commvault software | KB article 64594
Salesforce initialization exception has occurred. Unknown binary object encountered! | Commvault software | KB article 54435
sObject type '<Object_Name>' is not supported | Salesforce | KB article 84922
INVALID_OPERATION – SOAP Login Not Available in API Version 65.0 | Salesforce | KB article 89711

## Object and Permission Errors

Error message | Where to fix the error | KB article
--- | --- | ---
ExceptionMessage: Insufficient access rights: you cannot access draft articles | Salesforce | KB article 54765
Salesforce User Does Not Have Permission to Perform Backup and Recovery Operations | Salesforce | KB article 54440

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