# Obtaining a Secret Key for Two-Factor Authentication

The secret key for two-factor authentication (which is a form of multi-factor authentication) is a unique 16 character alphanumeric code that is required during the set up of the PIN generating tools. The secret key is issued for the first time when you log on to the CommCell environment.

Note

This is a unique key which is required the first time you log on to the CommCell environment after two-factor authentication is enabled. Save the secret key in your records.

## Before You Begin

- Two-factor authentication must be enabled in the CommCell environment.

- This must be the first time you log on to the CommCell environment after two-factor authentication is enabled.

## Procedure

1. Open the interface you want to log on to.

   For example, go to the Command Center site.

2. Enter your login credentials, and then click OK.

   Your login fails because two-factor authentication is enabled.

3. To complete the operation, enter the 6-digit PIN from your authenticator app and click Continue.

   If you haven’t set up the authenticator app, click Send PIN to Email to receive the 6-digit code in your inbox.

4. Access the secret key:

   - If you are logging on to the Command Center and CommCell Console, a QR code and a secret key is displayed on the login page.

   - If you are logging on to the Command Line interface, an email containing the secret key is sent to the user.

5. Save the secret key.

## What to Do Next

Use the secret key to configure a PIN generating tool. For more information see PIN Generating Mobile Apps.

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