# Resetting the Secret Key for Two-Factor Authentication

If your secret key for two-factor authentication is lost or compromised, you can reset it. To reset the secret key of other users, you must have the User Management permission.

In a managed service provider (MSP) environment, a tenant administrator can reset the secret key.

## Procedure

1. From the Command Center navigation pane, go to Manage > Account > Security.

   The Security page appears.

2. Click the Users tile.

   The Users page appears.

3. In the row for the user that you want to reset the secret key for, click the action button , and then click Reset secret key.

4. To complete the operation, enter the 6-digit PIN from your authenticator app and click Continue.

   If you haven’t set up the authenticator app, click Send PIN to Email to receive the 6-digit code in your inbox.

   A message appears saying the secret key has been reset successfully.

## What to Do Next

- If you reset your secret key, the next time when you log on, a QR code and a new secret key appear on the login page.

- If you reset the secret key for someone else, communicate the following to the user:

  - The secret key has been reset.

  - When the next time the user makes a login attempt, a QR code and a new secret key appear on the login page.

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