# Troubleshooting for the Nutanix Storage Array

#### Snapshots Clones Are Not Unmounted and Deleted in the Storage Array

##### Symptom

Snapshots clones that were created with the backup copy, mount, or restore operation triggered from the GUI are not unmounted and deleted in the Nutanix cluster in Commvault V11 SP5 and earlier versions.

##### Resolution

Manually delete snapshots in the Nutanix storage array, using the Nutanix Prism tool.

Manually delete mounted clones in the Nutanix storage array, using the Server Message Block (SMB) share or datastore.

#### Collecting Logs for the Nutanix Storage Array

##### Symptom

Error messages during the Nutanix storage array operation.

##### Resolution

Collect logs from all controller virtual machines (CVM) with the Nutanix Cluster Check (NCC) tool.

For example, if you need all logs of all nodes for the last 2 days, run the following command on any CVM:

ncc log_collector run_all --last_no_of_days=2

Refer to the Nutanix website for more information on the tool.

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