# Support Cases

You can create and track tenant support cases using the Commvault Cloud Customer Support Portal.

## Procedure

1. Go to the Commvault MSP Portal.

2. Click Support.

   The Metallic Customer Support Portal (support.metallic.io) appears in a new tab in your browser.

   Use the portal to create and track all support cases.

   Note

   When creating a ticket for a support case, you will be asked to select one of the following:

   - Partner Portal: Submit a ticket related to an issue with the Commvault MSP Portal itself.

   - Metallic Product (Selected Tenant): Submit a ticket related to a product issue, on behalf of the selected tenant.

   - Metallic Product (End User): Submit a ticket related to a product issue, on behalf of an end user.

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