# The CIM Server is in Non-Responsive State

### Symptom

If the CIM service status displays as enabled, but the CIM server is in a non-responsive state, you need to restart the CIM service to avoid the following error message that might appear when you run the snap backup operation:

`Client Timed out Exception Connection closed by CIM Server`

### Resolution

Stop and start the CIM services with the following commands:

    <3PAR Array IP or Hostname> cli% stopcim

    <3PAR Array IP or Hostname> cli% startcim

The CIM server will restart in 90 seconds.

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