# Disabling Two-Factor Authentication (Administrator)

You can disable two-factor authentication (which is a form of multi-factor authentication) at the CommCell level, the company level, or the user group level.

Note

- When two-factor authentication is enabled for all users at the CommCell level or the company level, for a user (tenant user) who is a member of more than one user group and if the two-factor authentication is disabled for at least one user group, the two-factor authentication does not work for that user.

- The break-glass account always requires two-factor authentication. Disabling two-factor authentication at the CommCell, company, or user group level does not affect the break-glass account.

## Before You Begin

After you complete the procedure, you must restart the Commvault services. So prepare as necessary for that restart.

## Procedure

1. Disable two-factor authentication:

2. Level | Procedure
   --- | ---
   CommCell | From the Command Center navigation pane, go to Manage > CommCell. The CommCell page appears. In the General section, move the Two/-factor authentication toggle key to the left. To continue, enter the 6-digit PIN from your authenticator app and click Continue. If you haven’t set up the authenticator app, click Send PIN to Email to receive the 6-digit code in your inbox.
   Company | From the Command Center navigation pane, go to Explore > Companies. The Companies page appears. In the Name column, click the company. The company page appears. On the Overview tab, in the General section, move the Enable two-factor authentication toggle key to the left. To continue, enter the 6-digit PIN from your authenticator app and click Continue. If you haven’t set up the authenticator app, click Send PIN to Email to receive the 6-digit code in your inbox.
   User group | From the Command Center navigation pane, go to Manage > Account > Security. The Security page appears. Click the Users groups tile. The Users groups page appears. In the Group name column, click the user group. The user group page appears. In the General section, click Edit in the upper-right corner. The Edit user group dialog box appears. Clear the Enable two factor authentication check box. Click Save. To complete the operation, enter the 6-digit PIN from your authenticator app and click Continue. If you haven’t set up the authenticator app, click Send PIN to Email to receive the 6-digit code in your inbox.

3. Using the Process Manager, restart the Commvault service.

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