# Enabling Message Replies for Exchange Web Services Backup

To give end users the ability to reply, reply to all, and forward messages in the Command Center for Exchange messages that use EWS (Exchange Web Services) backup, add the Enable Email Web App additional setting to the CommServe computer.

## Supported Environments

- Exchange hybrid

- Exchange on-premises (Exchange 2010 and later)

- Exchange Online

## Prerequisites

- If you have an on-premises Exchange server, verify that the Webserver and Exchange server are in the same domain to ensure that the message reply operation and the email address look-up operation both work.

- EWS message replies are supported only for mailboxes that are backed up using the Exchange client.

- Ensure that the Service Account Settings in the Exchange Mailbox properties are completely configured.

- Use Exchange Web Services (EWS) to archive Exchange messages:

  - Using Exchange Web Services in a Hybrid Environment.

  - Using Exchange Web Services in an On-Premises Environment.

## Procedure

1. Add the Enable Email Web App additional settings to the CommServe computer and set it to true.

2. Configure the Web Server

## Related Topics

Adding an Additional Setting from the CommCell Console

×

Loading...