# Automatically Create Users When AD or SAML SSO Login is Enabled On Service CommCells

When you log on to the Global CommCell, you can seamlessly switch to a Service CommCell by selecting the Service CommCell from the list that appears at the upper-right corner of the Global Command Center. However, when AD or SAML authentication is enabled on the Service CommCell, the Commvault software does not automatically authenticate the Global CommCell.

To enable seamless access and user provisioning across CommCells, you can add the Enable Automatic User Creation in Service CommCells setting to automatically create user accounts on the Service CommCell when users switch from the Global CommCell. This applies to environments using SAML-based identity providers, such as Microsoft Entra ID, and AD-based authentication.

After the Enable Automatic User Creation in Service CommCells setting is enabled, user accounts are automatically created on the Service CommCell if they do not already exist.

Important

For AD users, the AD identity provider must already be configured on the Service CommCell. If the AD identity provider is not configured on the Service CommCell, the user account cannot be created automatically and switching can fail on the login page.

When the user is created on the Service CommCell, the software applies matching user group memberships from the Global CommCell:

- If the user belongs to a user group on the Global CommCell, and the same user group exists on the Service CommCell, the user is added to that user group on the Service CommCell.

- If the user belongs to a user group on the Global CommCell, but that user group does not exist on the Service CommCell, the user is not added to that user group on the Service CommCell.

- User groups are not created automatically on the Service CommCell by this setting.

## Procedure

1. From the Command Center navigation pane, go to Manage > CommCell.

   The CommCell page appears.

2. In the Settings section, click Add.

   The Add setting dialog box appears.

3. Add the CommCell settings as follows:

   Name | Type | Value
   --- | --- | ---
   Enable Automatic User Creation in Service CommCells You must add this setting on both the Global CommCell and the Service CommCell. | Boolean | True

4. Click Save.

5. Go to the Service CommCell and repeat steps 1 through 4.

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