# Creating a break-glass account

You create a break-glass account to ensure continued access in case tenant admins are locked out. It provides a way to gain access to the Commvault software when standard access methods become unavailable.

## Procedure

1. Log on to the Command Center as tenant admin of the company.

2. From the Command Center navigation pane, go to Explore > Companies.

3. Click the Company.

4. On the Overview tab, in the Break-glass account section, click Generate break-glass account.

5. Carefully review all the warnings and then proceed to create the break-glass account.

6. When the Commvault software creates an account, you must copy and securely save the account credentials displayed on the screen.

To maintain secure access, a tenant administrator who logs in using the break-glass account is forced to reset the BGA password each time.

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