An admin user or a master user can migrate a case from the Case Manager in Compliance Search to the Case Manager in the Command Center by using the Migrate Legacy Case app.
Note
Only Exchange Mailbox (Classic) Agent data and Compliance Archiver data is migrated.
Before You Begin
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If you have not yet set up the Case Manager in the Command Center, see Getting Started with the Case Manager.
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Download the Migrate Legacy Case app from the Commvault Store.
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Disable the install update schedules as well as disable the existing backup job schedules for all the legacy cases that you want to migrate.
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Ensure that the backup jobs are complete and that the data is content indexed for all the legacy cases that you want to migrate.
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If you have an Exchange Classic/Exchange Compliance Archiver Agent, then you must first migrate that agent to the V2 Exchange Mailbox Agent before you can migrate a case.
Procedure
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Log on to the Command Center, and then import the app. For instructions, see Importing an App on Command Center.
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From the Command Center navigation pane, go to Monitor > Reports.
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Open the Migrate Legacy Case report.
The Migrate Legacy Case report page appears.
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Select the checkbox for the case that you want to migrate, and then click Migrate.
The Plan Details dialog box appears.
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From the Backup Plan list, select the backup plan to use for the case.
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From the Data Classification Plan list, select the data classification plan to use for the case.
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Click OK.