Generating Alerts for Offline Clients

You can create an alert that will trigger when a critical Commvault service stops running on a client or when the client is not able to communicate with the CommServe server due to network issues.

This alert monitors the following critical Commvault services:

Procedure

1. In the CommCell Console ribbon, click the Home tab, and then click Alert.

   The Alerts dialog box appears.

2. Click Add.

   The Add Alert Wizard appears.

3. Use the wizard to create an alert with the following criteria:

   Wizard Section (Steps)	Minimum Configurations
   General Information	In Display Name, enter a name for the alert. In the Category list, select Custom Rules. In the Type list, select Notify offline clients. Click Next.
   Threshold and Notification Criteria Selection	In Alert Criteria options, select the clients or client groups for which you want to get an offline alert. Configure alert notification criteria according to your requirements. For more information, see Configuring Notification Criteria. Click Next.
   Notification Type(s) Selection	Select one or more types of alert notifications that you want to send when the alert is triggered. For more information, see Alert Notification Types. Click Next.
   User(s) and User Group(s) Selection	Enter the users or user groups that will receive the alert notifications. Click Next.
   Security	Optional: To give other users control over the alert, add security associations to the alert by clicking Add, and then adding users and groups. For more information, see Administering the Security Associations of an Entity. Click Next.

4. In the Summary step, confirm the details of the alert, and then click Finish.

   The new alert is added to the list in the Alerts dialog box.