Creating an Email Journaling App for the Journal Mailbox

Create the Email Journaling App.

Before You Begin


  1. From the navigation pane, go to Protect > Exchange.

    The Exchange page appears.

  2. In the upper-right area of the page, click Add Exchange app.

    The Add Exchange app dialog box appears.

  3. Select Exchange journaling.

    The Add Email Journaling App tool appears.

  4. In the App Name box, enter a name for the application.

  5. From the Server plan list, select the plan that you want to use for the app backup settings, and then click Next.

    The Infrastructure settings tab appears.

  6. From the Index server list, select the index server created for the app.

  7. From the Access nodes list, select the access nodes you want to use for backing up the app, and then click OK.

  8. In the Shared job results path box, enter the UNC path to a network location where the job metadata information will be stored.

    This is the directory where the job results of the client computer archive operations and restore operations are written. The job results directory should be a location that is always accessible to the access nodes.

  9. For cleanup operations and ContentStore email viewer only: In the Recall service box, enter the URL for the recall server in the format

  10. Click Next.

    The Exchange Connection Settings tab appears.

  11. From the Exchange servers list, select the name of the Exchange server.

  12. In the EWS URL box, enter the Exchange Web Services URL in the format https://ExchangeServerFQDN/EWS/Exchange.asmx.

  13. Beside Exchange Service Accounts, click Add.

    The add Exchange service accounts dialog box appears.

  14. Enter the Exchange service account information, and then click Add:

    • Account type: Select the version of Exchange Server that is installed on the computer where the service account is hosted. For example, Exchange 2019.

    • Email address: Enter the email address associated with the service account.

    • User name: Enter the user name for the service account using the format domain\username.

    • Password and Confirm password: Enter the password associated with the user name for the service account.

  15. On the Exchange Connection Settings tab, click Finish.