Unable to Connect to CommServe Server Behind a Firewall During Setup

Symptoms

Connection to CommServe server fails when when testing connectivity between the HyperScale nodes and CommServe server behind a firewall using the cvping command. For more information, see Connecting To a CommServe Behind a Firewall During Setup.

Resolution

1. Login to a node and register the individual node with the CommServe server as follows:

   1. Navigate to the following folder:

      /opt/commvault/MediaAgent
      

   2. Run the following script:

      # ./registertocs.py
      

      When prompted, provide the following information:

      • CommServe Hostname: Type the fully qualified host name for the CommServe computer.

      • CommServe Client Name (optional): Type the CommServe client name, if it is different from the CommServe host name.

      • CommServe User Name and CommServe Password: Type the credentials to access this CommServe

      Alternatively, you can also run the script directly with the options as follows:

       
      ./registertocs.py -n $[MediaAgent Hostname] -c $[CommServe Hostname] -u $[CommServe Login Name] -p $[CommServe Login Password]

2. Set the setting to ignore the validation for CommServe server and registration during CommServe server setup as follows:

   1. Edit the following file using Vi or any other similar editor:

      $[/etc/CommVaultRegistry/Galaxy/Instance001/HyperScale/.cvmanager.cfg]
      

   2. Add the following entries:

      [Step_Control:ValidatePreInstall]
      validate_cs_setup=SKIP 
      [Step_Control:Install]
      self.register_with_cs=SKIP
      

   3. Save the file.

3. Repeat these steps on the other nodes in the storage pool.

Additional Information

Examples

• Register node(s) with CommServe:

  # ./registertocs.py -n $[MediaAgent1] -c $[commserve.domain.com] -u $[admin] -p $[mypassword]
  

• Register remote nodes(s) with CommServe:

  # ./registertocs.py -n $[MediaAgent1] -c $[commserve.domain.com] -u $[admin] -p $[mypassword] -r $[MediaAgent1.com:MediaAgent1.com]
  

• Providing client name and client hostname to register with:

  # ./registertocs.py -cn $[ma1] -n $[MediaAgent1.domain.com] -c $[commserve.domain.com] -u $[admin] -p $[mypassword]
  

Usage

registertocs.py [-h] [-cn <Node Client Name>] [-n Node_Host_Name]
                [-c <CommServe Hostname>] [-u <CommServe Login Name>]
                [-p <CommServe Login Password>] [-r ma1:ma2] [-f]
                [-csn <CommServe Client Name>]
                [-a CommServe authCode registration method; does not require credentials.]
                [-v]

Optional Arguments

  -h, --help            show this help message and exit
  -cn <Node Client Name>, --clientname <Node Client Name>
  -n Node_Host_Name, --hostname Node_Host_Name
                        Required in non-GUI mode.
  -c <CommServe Hostname>, --commserver <CommServe Hostname>
                        Required in non-GUI mode.
  -u <CommServe Login Name>, --uname <CommServe Login Name>
                        Required in non-GUI mode.
  -p < >, --passwd <CommServe Login Password>
                        Required in non-GUI mode.
  -r ma1:ma2, --remotema ma1:ma2
  -f, --firewall        Disable firewall.
  -csn <CommServe Client Name>, --csname <CommServe Client Name>
  -a CommServe authCode registration method; does not require credentials., --authCode CommServe authCode registration method; does not require credentials.
  -v, --validate        Only attempt to validate the credentials, do no