MM0024: Cannot connect to DataServer, please make sure destination MediaAgent is up and running and there is no network / connectivity issue between source and destination MediaAgent

Symptom

If the Data Server IP configured on a mount path , then the data protection jobs might go in a pending state with the following error:

 
Cannot connect to DataServer, please make sure destination MediaAgent is up and running and there is no network / connectivity issue between source and destination MediaAgent

Cause 1

The native NFS service is running on the data server MediaAgent.

Resolution

1. On the data server MediaAgent, navigate to the Services (Local).

2. Verify if the NFS local services are running.

3. Stop the NFS local services and restart the Commvault services.

Cause 2

Commvault services on the data server MediaAgent are offline.

Resolution

Restart the Commvault services. For more information, see Restarting a Service.