# Configuring Automated Ticketing for HaloPSA

You can configure the Commvault MSP Portal to send triggered Commvault alerts to HaloPSA and to create service tickets.

## Before You Begin

- Integrate the Commvault MSP Portal with HaloPSA software. For more information, see Integrating the Commvault MSP Portal with HaloPSA.

## Procedure

1. From the Commvault MSP Portal, at the top of the page, click Manage All Accounts.

   The Command Center appears.

2. From the Command Center navigation pane, go to Manage > Integration > Third Party Integration.

3. Click the HaloPSA tile.

   The HaloPSA configuration page appears.

4. Click the Configuration tab.

5. In the Ticketing tile, move the Enable toggle key to the right.

   By default, all alert types are enabled to be passed to HaloPSA.

6. To edit alert types, do the following:

   1. In the Ticketing tile, click the edit button .

      The Edit ticketing information dialog box appears.

   2. Click the Alert type list, select the desired alert types, and then click OK.

   3. Click Save.

Note

After automated ticketing is configured, all new tenants will be automatically configured with the HaloPSA service desk.

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