# Modify settings for a ServiceNow instance

After you add a ServiceNow configuration, you can modify its settings to change the backup plan, exclude the instance from SLA, configure a new subclient, or deconfigure the instance.

## Go to the ServiceNow configuration

1. From the Command Center navigation pane, go to Protect > SaaS applications.

2. Click the ServiceNow instance that you want to modify.

## Configure instance-specific settings

These settings are used in specific scenarios and aren't required for most environments.

### Credentials

Update the ServiceNow connection details if the instance URL, username, or password changes:

- Instance URL — Your ServiceNow instance URL (for example, `https://dev12345.service-now.com`)

- Username — ServiceNow account username

- Password — ServiceNow account password

### Backup plan

Change the backup plan assigned to this ServiceNow instance:

1. In the Plan section, click Edit.

2. Select a different backup plan from the list.

3. Click Save.

Changing the backup plan affects all subclients under this instance unless the subclient has its own plan override.

### Exclude from SLA calculations

Exclude this ServiceNow instance from SLA reporting:

1. In the Settings section, select Exclude application from SLA calculations.

2. Click Save.

This setting prevents backup jobs for this instance from affecting overall SLA metrics.

### Subclients

View and manage subclients for this ServiceNow instance:

1. Click the Subclients tab.

2. To create a new subclient, click Add.

3. To modify an existing subclient, click the subclient name.

For details on configuring subclient settings, see Modify settings for a ServiceNow subclient.

### Deconfigure

Remove the ServiceNow instance configuration from Commvault:

1. Click the action button , and then click Deconfigure.

2. Confirm the deconfiguration.

Deconfiguring the instance removes the backup configuration but does not delete backed-up data. Backup data remains available for restore according to the retention policy.

## Save changes

1. Review your changes.

2. Click Save.

Changes take effect immediately for new backup jobs. In-progress jobs complete using the previous settings.

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