> Essential > Reports > Available Reports > Command Center and Web Console Reports > Health Report > Data Views for the Command Center, Web Console, and Cloud Services Portal > Software Version

Update Statuses in the Software Version Report

In the Software Version Report, the definition of Good, Warning, and Critical depends on the entity type.

The criteria for each status are based on the number of the version, feature release, and maintenance release that is installed on the entity. The status of the software version appears in the Status for the CommServe server or in the Update Status column for MediaAgents, laptop client computers, infrastructure servers, and servers. If the CommServe server is installed with a Long-Term Support (LTS) release, then the criteria are slightly different than CommServe servers that are not installed with an LTS release. For optimal performance, the software installed on any entity in the CommCell environment must be the same as the software installed in the CommServe server.

Note

The Cloud Services Portal is always installed with the latest Commvault feature release. If your Private Metrics Reporting Server or CommServe computer is installed with an earlier version of the Commvault software, reports on your local CommServe computer might look different or calculate items differently than the reports on the Cloud Services Portal.

For each example, the following color indicates the status of the entity.

Color

Status

Green

Good

Yellow

Warning

Red

Critical

CommServe Servers

The following example statuses apply to CommServe servers. The status is displayed as Critical, if the CommServe Server have deprecated operating system.

LTS Release

The following is an example of the LTS releases for the Commserve Server considering 11.32 as the current LTS release:

commserve_server_status_for_LTS_release

Feature Release

The following is an example of the feature releases for the Commserve Server considering 11.32 as the current feature release:

commserve_server_status_for_feature_release

Maintenance Release

The following is an example of the maintenance releases for the Commserve Server considering 11.32.25 as the current maintenance release:

commserve_server_status_for_maintenance_release

Infrastructure Servers

Infrastructure servers include the Metrics Server, the Web Server, the Web Console, the Workflow Engine, and the CommCell Console. The following statuses apply to infrastructure servers.

Status

Description

Good

The software version for the infrastructure server is current, according to the either of the following conditions:

  • The infrastructure server and the CommServe server are installed with the same feature release.

  • The infrastructure server and Commserve server are installed with the same maintenance release.

Critical

The software version for the infrastructure server is not current, according to the either of the following conditions:

  • The software version for the infrastructure server and the CommServe server are out of sync by 1 or more feature releases.

  • The CommServe server is not installed within 30 days and the maintenance release of the infrastructure server is not in sync with the CommServe server.

MediaAgents

The following statuses apply to MediaAgents.

LTS Releases

The following is an example of the LTS releases for the MediaAgent considering the current CS version as 11.32 LTS release:

media_agent_status_for_LTS_release

The following are the statuses based on the grace period for the MediaAgent:

  • The status is displayed as Good, if the LTS release on the CommServe server installed within 30 days, and the MediaAgent is in sync with the CommServe server.

  • The status is displayed as a Warning, if the LTS release on the CommServe server installed within 30-60 days, and the MediaAgent is out of sync with the CommServe server.

  • The status is displayed as Critical, if the LTS release on the CommServe server not installed in the last 60 days, and the MediaAgent is out of sync with the CommServe server.

Feature Releases

The following is an example of the feature releases for the MediaAgent considering the current CS version as 11.32 feature release:

media_agent_status_for_feature_release

The following are the statuses based on the grace period for the MediaAgent:

  • The status is displayed as Good, if the feature release on the CommServe server installed within 30 days, and the MediaAgent is in sync with the CommServe server.

  • The status is displayed as a Warning, if the feature release on the CommServe server installed within 30-60 days, and the MediaAgent is out of sync with the CommServe server.

  • The status is displayed as Critical, if the feature release on the CommServe server not installed in the last 60 days, and the MediaAgent is out of sync with the CommServe server.

Maintenance Releases

The following is an example of the Maintenance releases for the MediaAgent considering the current CS version as 11.32.25 maintenance release:

media_agent_status_for_maintenance_release

The following are the statuses based on the grace period for the MediaAgent:

  • The status is displayed as Good, if the maintenance release on the CommServe server installed within last 30 days, and the MediaAgent is in sync with the CommServe server.

  • The status is displayed as a Warning, if the maintenance release on the CommServe server installed within 30 - 60 days, and the MediaAgent is out of sync with the CommServe server.

  • The status is displayed as Critical, if the maintenance release on the CommServe server not installed in the last 60 days, and the MediaAgent is out of sync with the CommServe server.

Servers

The following statuses apply to servers.

LTS Release

The following is an example of the LTS releases for the servers considering the current CS version as 11.32 LTS release:

server_status_for_LTS_release

The following are the statuses based on the grace period for the servers:

  • The status is displayed as Good, if the LTS release on the CommServe server is installed within 60 days, and the Server is in sync with the CommServe server.

  • The status is displayed as a Warning, if the LTS release on the CommServe server is installed within 60-120 days, and the Server is out of sync with the CommServe server.

  • The status is displayed as Critical, if the LTS release on the CommServe server is not installed within 60-120 days, and the Server is out of sync with the CommServe server.

Feature Release

The following is an example of the feature releases for the servers considering the current CS version as 11.32 feature release:

server_status_for_feature_release

The following are the statuses based on the grace period for the servers:

  • The status is displayed as Good, if the feature release on the CommServe server is installed within 60 days, and the Server is in sync with the CommServe Server.

  • The status is displayed as a Warning, if the feature release on the CommServe server is installed within 60-120 days, and the Server is out of sync with the CommServe server.

  • The status is displayed as Critical, if the feature release on the CommServe server is not installed in the last 120 days, and the Server is out of sync with the CommServe server.

Maintenance Release

The following is an example of the maintenance releases for the Servers considering the current CS version as 11.32.25 maintenance release:

server_status_for_maintenance_release

The following are the statuses based on the grace period for the servers:

  • The status is displayed as Good, if the maintenance release on the CommServe server is installed within 60 days, and the Server is in sync with the CommServe server.

  • The status is displayed as a Warning, if the maintenance release on the CommServe server is installed within 60-120 days, and the Server is in sync with the CommServe server.

  • The status is displayed as Critical, if the maintenance release on the CommServe server is not installed in the last 120 days, and the Server is out of sync with the CommServe server.

Laptop Client Computers

The following statuses apply to laptop client computers. The status is displayed as info, if the laptop client computers are offline for the past 7 days.

LTS Releases

The following is an example of the LTS releases for the laptop client computers considering the current CS version as 11.32 LTS release:

laptop_client_computer_status_for_LTS_release

The following are the statuses based on the grace period for the laptop client computers:

  • The status is displayed as Good, if the LTS release on the CommServe server installed within 60 days, and the laptop client computer is in sync with the CommServe server.

  • The status is displayed as a Warning, if the LTS release on the CommServe server installed within 60-120 days, and the laptop client computer is out of sync with the CommServe server.

  • The status is displayed as Critical, if the LTS release on the CommServe server not installed in the last 120 days, and the laptop client computer is out of sync with the CommServe server.

Feature Releases

The following is an example of the feature releases for the laptop client computers considering the current CS version as 11.32 feature release:

laptop_client_computer_status_for_feature_release

The following are the statuses based on the grace period for the laptop client computers:

  • The status is displayed as Good, if the feature release on the CommServe server is installed within 60 days, and the laptop client computer is in sync with the CommServe server.

  • The status is displayed as a Warning, if the feature release on the CommServe server installed within 60-120 days, and the laptop client computer is out of sync with the CommServe server.

  • The status is displayed as Critical, if the feature release on the CommServe server not installed in the last 120 days, and the laptop client computer is out of sync with the CommServe server.

Maintenance Releases

The following is an example of the Maintenance releases for the laptop client computers considering the current CS version as 11.32.25 maintenance release:

laptop_client_computer_status_for_maintenance_release

The following are the statuses based on the grace period for the laptop client computers:

  • The status is displayed as Good, if the maintenance release on the CommServe server installed within 60 days, and the laptop client computer is in sync with the CommServe server.

  • The status is displayed as a Warning, if the maintenance release on the CommServe server installed within the 60-120 days, and the laptop client computer is out of sync with the CommServe server.

  • The status is displayed as Critical, if the maintenance release on the CommServe server not installed in the last 120 days, and the laptop client computer is out of sync with the CommServe server.

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