Troubleshooting - Exchange Offline Mining Tool (Administrator)

Check log files

Problem

How can I find the reason for restore failure with Exchange Offline Mining Tool?

Solution

You can view the dbminetool log available in the log files directory.

Dirty shutdown mode

Problem

Unable to open Exchange Database.

Solution

• The database may be in dirty shut-down mode.

• The tool will automatically ask for the location of the log files.

• Provide the location of the log files.

• The tool will replay the log files on the Exchange database to bring it in to Clean Shutdown mode. The database will then be available to open.

• If the logs cannot be replayed, the tool will automatically perform a hard repair on the database. The database will then be available to open.

Examine Windows application event log

Problem

Where do I check for the reason behind restore failure?

Solution

It is good practice to examine the Windows Application Event Log and look for Exchange environmental or configuration issues that may have caused the job to fail.

Error message: Primary index is corrupt. The database must be defragmented or the table deleted

Problem

You might get the above mentioned error message while registering database for Exchange Server 2013.

Solution

To resolve this issue run the following defragmentation command:

 
Eseutil /d [edb file path]
    

Example:

Eseutil /d “E:\Mailbox\MDB01\MDB01.edb”