The Commvault Appliance HyperScale Hardware alert is set up by default to save the hardware errors in the CommCell Dashboard on cloud.commvault.com. You can open the CommCell Alerts report to view these alerts.
You can also configure the Commvault Maintenance Advantage Customer Support at hyperscalealerts@commvault.com. You must configure the alert with the contact information and additional details to facilitate subsequent action by Commvault Customer Support to resolve the hardware error.
Notes
-
Resolution for hardware issues will be dictated by your Hardware Service Level Agreement (SLA) level.
-
Alerts received during weekends, holidays, or overnight hours may result in contact being made depending on your Maintenance Contract. Ensure that the listed contact is available at all times.
Procedure
-
From the navigation pane, click Alerts.
The Triggered alerts page appears.
-
On the Alerts definitions tab, click Commvault Appliance HyperScale Hardware alert.
The Commvault Appliance HyperScale Hardware page appears.
-
Click Edit Template in the upper-right area of the page.
The Edit template page appears.
-
Click the View HTML
button.The View HTML page appears.
-
Copy, paste the following code in the HTML:
<tr><td style="padding-top:7px;padding-right:0px;padding-bottom:7px;padding-left:20px;"><span style="color:#444444;font-family:sans-serif;font-size:medium;"><strong>Contact Information</strong></span> </td> <td colspan="2"><span style="color:#444444;font-family:sans-serif;font-size:medium;">Type your contact information (email ID, Phone number) that the Customer Support should call or e-mail when alerts are received. </span> </td> </tr>Add the code between the 2 lines shown in the following example:
-
Click Update.
The Edit Template page will display the information as shown in the following example:
-
Enter your Contact Information that the Commvault Maintenance Advantage Customer Support should use as a contact in your organization.
-
Click Save.