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Verify that you have a running CommCell environment configured with a MediaAgent and a storage policy.
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Verify that the following packages are installed on the Windows client:
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File System Core
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File System
For more information about installing the packages, see Preinstallation Checklist for Windows File System.
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In a clustered environment, install the File System and File System Core package on all physical nodes of the cluster.
For more information on cluster configuration, see Cluster Group Clients for Microsoft Clusters.
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One of the following packages is required to recall archived data on a Windows client:
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Driver for File Archiver
For more information about installing the Driver for File Archiver package, see Preinstallation Checklist for the Driver for File Archiver.
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Explorer Plug-In
Edge Monitor tool is required to perform driverless recalls by using the Explorer Plug-In. When installing the File System Core and File System packages, if you configure the agent for laptop backup, the Edge Monitor tool is also installed.
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Delayed archiving prevents data loss in the event that you must perform a disaster recovery (DR) restore. For more information about delayed archiving, see Delayed Archiving.
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If your production environment is configured with antivirus software, see Recommended Antivirus Exclusions for Windows.