In a Windows configuration that uses Oracle 12c or a more recent Oracle version, you must grant full control permission for the Oracle home user for the Commvault folder. Without these permissions, backup jobs will fail to complete on Windows-based Oracle databases.
The Oracle home user is the user that starts the Oracle service (OracleService<SID>).
Procedure
Make sure that the Oracle user is part of the administrator group and the ora_dba group. If the user is not part of the administrator group, assign permissions for the user:
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Grant full control permission for the ContentStore folder.
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From Windows Explorer or File Explorer, right-click the ContentStore folder and select Properties.
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Click the Security tab.
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Select the user and click Edit or click Add if the user does not exist.
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Select the Allow check box for Full Control permission for the user and then click OK.
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Grant full control permission for the CommVault registry:
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From the Registry Editor, navigate to HKEY_LOCAL_MACHINE | SOFTWARE.
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Right click CommVault Systems and select Permissions....
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Select the user and click Edit or click Add if the user does not exist.
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When UAC is enabled, add the user to the Local Security Policy:
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From Local Security Policy, navigate to User Right Assignment.
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Right-click Impersonate a client after authentication and then select Properties.
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Click Add User or Group and then click OK.
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