Event Viewer Online Help

The following sections provide context-sensitive help information related to this feature.

Event Details

Use this dialog box to view the following information about the selected event:

• Event ID

  A unique numerical identifier indicating the sequence in which the event was received by the CommServe. Because the most recent events are displayed towards the top of the dialog box, the numbers in the Event ID column are sorted in descending order.

• Severity

  Indicates the severity level of each event. The following severity levels are available:

  Information - Indicates a normal, expected event. Reported informational events include the completion of key jobs and operations.

  Minor - Indicates an abnormal or unexpected event that does not affect running processes.

  Major - Indicates a major error affecting a single CommServe, MediaAgent, client, or application.

  Critical - Indicates critical system conditions affecting multiple CommServe, MediaAgents, clients or applications.

• Date

  The date and time on which the event took place.

• Event Code

  A unique number linking to troubleshooting and knowledgebase articles from the customer support website. This is useful if you wish to obtain information about the job failure reasons.

• Computer

  The computer on which the event occurred.

• Program

  The subsystem that generated the event.

• Job ID

  A unique number that identifies the data protection, data recovery, or administration operation that generated the system event.

• Description

  A detailed description of the event.

User Preferences (Event Filter)

Use this dialog box to select the event severity levels and the maximum number of events and days that are shown in the Event Viewer.

Information

Indicates a normal, expected event. Reported information events include the completion of jobs and operations.

Minor

Indicates an abnormal or unexpected event that does not affect running processes.

Major

Indicates a major error affecting the CommServe, MediaAgent, client or application.

Critical

Indicates critical system conditions affecting the CommServe, MediaAgents, clients or applications.

Use Global Settings

The global setting for the maximum number of events and the maximum number of days displayed in the Event Viewer. The default values are 200 events and 2 days.

Maximum number of events in Event Viewer

The user-defined maximum number of events to be displayed in the Event Viewer. The default value is 200. The maximum value is 1000. To edit this field, clear the Use Global Settings check box.

Maximum number of days in Event Viewer

The user-defined maximum number of days to be displayed in the Event Viewer. The default value is 2. The maximum value is 30. To edit this field, clear the Use Global Settings check box.

Event Selection (Time Range)

Use this dialog box to display only those events that took place after a given time, before a given time, or within a specified time frame in your search query.

Select from this search query

Select this option and choose a previously defined search query.

Delete

Click this button to delete a search query.

Create a search query

Select this option to create a search query.

Time Range

• View From

  Allows you to set the time of the earliest event to appear in your search query.

  First Event - Select to display events starting with the oldest event. The oldest event is based on if the event log has been pruned.

  Events On - Select to display events that occurred through the specified date and time.

• View To

  Allows you to set the time of the latest event to appear in your search query.

  Last Event - Select to display events through the latest event.

  Events On - Select to display events that occurred through the specified date and time.

Save this search query as

Select this option and enter a name to save the search query. The saved search query can then be selected from the drop down list in the Select from this search query field.

Event Selection (Severity)

Use this dialog box to display events at one or more of the severity levels in your search query. (Major and critical are selected by default.)

Select from this search query

Select this option and choose a previously defined search query.

Delete

Click this button to delete a search query.

Create a search query

Select this option to create a search query.

Severity

• Information

Indicates a normal, expected event. Reported information events include the completion of key jobs and operations.

• Minor

Indicates an abnormal or unexpected event that does not affect running processes.

• Major

Indicates a major error affecting a single client or application.

• Critical

Indicates critical system conditions affecting multiple clients or applications.

Save this search query as

Select this option and enter a name to save the search query. The saved search query can then be selected from the drop down list in the Select from this search query field.

Event Selection (Job ID)

Use this dialog box to display only those events associated with a Job ID in your search query.

Select from this search query

Select this option and choose a previously defined search query.

Delete

Click this button to delete a search query.

Create a search query

Select this option to create a search query.

Job ID

• All events associated with this Job ID

  Select this option and enter a Job ID to display only the events for that Job ID in the search query.

  Note

  Search queries based on a Job ID cannot be saved.

All Found Events

Use this dialog box to view the events that resulted from the search query you performed in the Events Selection dialog box.

Severity

Displays the severity of the event.

• Information

  Indicates a normal, expected event. Reported informational events include the completion of key jobs and operations.

• Minor

  Indicates an abnormal or unexpected event that does not affect running processes.

• Major

  Indicates a major error affecting a CommServe, MediaAgent, client, or agent.

• Critical

  Indicates critical system conditions affecting multiple CommServe, MediaAgents, clients or agents.

Event ID

A unique identifier for the event.

Job ID

A unique identifier for the data protection, data recovery, or administration operation that generated the system event.

Date

The date and time when the event originated on the originating computer. Due to time differences between computers, events may appear to be listed out of chronological order when in fact messages are listed in the order they occur.

Program

The subsystem that generated the event (for example: Job Manager or Media Manager, etc.)

Computer

The computer on which the event occurred.

Event Code

A unique number linking to troubleshooting and knowledge base articles from the customer support website. This is useful if you wish to obtain information about the job failure reason(s).

Note that this error code will only appear if the job has not completed successfully.

Description

A detailed description of the event.

Refresh

Click to refresh the list of events displayed in the dialog box.

Backup Job Details (Events)

Use this dialog box to view the events that occurred during the selected backup operation.

Severity

Displays the severity of the event.

• Information

  Indicates a normal, expected event. Reported informational events include the completion of key jobs and operations.

• Minor

  Indicates an abnormal or unexpected event that does not affect running processes.

• Major

  Indicates a major error affecting a CommServe, MediaAgent, client, or agent.

• Critical

  Indicates critical system conditions affecting multiple CommServe, MediaAgents, clients or agents.

Event ID

A unique identifier for the event.

Job ID

A unique identifier for the data protection, data recovery, or administration operation that generated the system event.

Date

The date and time when the event originated on the originating computer. Due to time differences between computers, events may appear to be listed out of chronological order when in fact messages are listed in the order they occur.

Program

The subsystem that generated the event (for example: Job Manager or Media Manager, etc.)

Computer

The computer on which the event occurred.

Event Code

A unique number linking to troubleshooting and knowledge base articles from the customer support website. This is useful if you wish to obtain information about the job failure reason(s).

Note that this error code will only appear if the job has not completed successfully.

Description

A detailed description of the event.

Refresh

Click to refresh the list of events displayed in the dialog box.

View RMAN Log

Click to display the RMAN log for the selected Oracle backup or restore job.

View Media

Click to view the information about the media used by the backup job.

Restore Job Details (Events)

Use this dialog box to view the events that occurred during the selected restore operation.

Severity

Displays the severity of the event.

• Information

  Indicates a normal, expected event. Reported informational events include the completion of key jobs and operations.

• Minor

  Indicates an abnormal or unexpected event that does not affect running processes.

• Major

  Indicates a major error affecting a CommServe, MediaAgent, client, or agent.

• Critical

  Indicates critical system conditions affecting multiple CommServe, MediaAgents, clients or agents.

Event ID

A unique identifier for the event.

Job ID

A unique identifier for the data protection, data recovery, or administration operation that generated the system event.

Date

The date and time when the event originated on the originating computer. Due to time differences between computers, events may appear to be listed out of chronological order when in fact messages are listed in the order they occur.

Program

The subsystem that generated the event (for example: Job Manager or Media Manager, etc.)

Computer

The computer on which the event occurred.

Event Code

A unique number linking to troubleshooting and knowledge base articles from the customer support website. This is useful if you wish to obtain information about the job failure reason(s).

Note that this error code will only appear if the job has not completed successfully.

Description

A detailed description of the event.

Refresh

Click to refresh the list of events displayed in the dialog box.

View RMAN Log

Click to display the RMAN log for the selected Oracle backup or restore job.

Hide the event

Use this dialog box to send events to a log file instead of displaying the event in the Event Viewer window. The events are sent to the events_en.log file located in the <software installation directory>\ContentStore\Log Files directory.

To return a previously hidden event to the Event Viewer window, use the following qscripts:

• To see the list of events that are currently sent to a log file, run qoperation execscript -sn ListEventMsgIDs.

• To return a specific type of event to the Event Viewer, run qoperation execscript -sn RemoveEventMsgIDs -si message_ID.

• To return all events to the Event Viewer, run qoperation execscript -sn RemoveEventMsgIDs -si 0.

For information about running qscripts, see QScripts on the Command Line.