Description
When an user is recreated (Fox example in active directory you can delete and create user with same login name) then GUID of user changes.
For such recreated users, case manager may not show the cases where the user is assigned directly as a reviewer.
Run this script to fix the issue as per usage instructions below.
qoperation execscript -sn QS_FixCaseListOfRecreatedUser.sql -si 'OldUserGuid' -si 'NewUserGuid'
Usage
qoperation execscript -sn QS_FixCaseListOfRecreatedUser.sql -si 'OldUserGuid' -si 'NewUserGuid'
script_name: QS_FixCaseListOfRecreatedUser
Script to fix the problem of user being unable to access certain cases in Case Manager after recreation of account
OldUserGuid - GUID of user before user is deleted and recreated
NewUserGuid - GUID of user after user is recreated
Details
- Scope: All
- Platform: CommServe (Database: CommServ)
- Release: 11.0.0
Disclaimer of Warranties
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