You can allow the Commvault Enterprise Support Team to collect the following information from your CommCell environment:
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CommServe log files and database (.dmp) files
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MediaAgent log files and Index Cache
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Client log files
The above information is collected and hosted on an HTTP or HTTPS location and is used to troubleshoot problems in your CommCell environment.
If you do not want to use Proactive Support, you can disable the Proactive Support settings in the Control Panel. For instructions, see Disabling Proactive Support.
Commvault Employees
Commvault employees can collect Proactive Support information through the Cloud Services website. For instructions, see Collecting Proactive Support Information on Cloud Services.