Verify that Outlook Add-In is working properly by recalling an archived message. If Outlook Add-In is not installed, you will see a Quick Look button instead of the Download link in archived messages.
Procedure
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Open Outlook, enter your Profile Name if required, and then click OK.
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Select an archived message to restore.
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In the preview pane, click Download.
You are asked to either Open or Save the message.
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Click Save.
The recovered message is saved in .msg format.