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Atlassian Jira

You can use the Commvault Cloud software to back up and restore Atlassian Jira spaces, work items, and configurations.

Note

This feature is part of the Commvault Cloud Early Adopter program. The Commvault Cloud Early Adopter program engages customer feedback on specific features. Commvault Cloud works with select customers to discuss, plan, and help deploy the feature release, and to proactively assist with any issues. If you are interested in joining the Commvault Cloud Early Adopter program, contact earlyadopter@commvault.com.

Backups

Data You Can Back Up

Category	Component	Considerations
Site Configuration	Workflows	All workflows and workflow configurations are backed up at the site level.
	Custom Fields	Custom field definitions and configurations are backed up at the site level.
	Workflow Schemes	Workflow scheme configurations are backed up.
	Field Configurations	Field configurations and field configuration schemes are backed up.
	Screens	Screens, screen schemes, and work type screen schemes are backed up.
	Work Type Schemes	Work type schemes and configurations are backed up.
	System Settings	Priorities, statuses, and resolutions are backed up at the site level.
	Work Item Security Schemes	Work item security schemes and configurations are backed up.
	Filters and Dashboards	Saved filters and dashboard configurations are backed up at the site level.
	Project Roles	Project role definitions and configurations are backed up at the site level.
	Permission Schemes	Permission scheme configurations are backed up at the site level.
	Notification Schemes	Notification scheme configurations are backed up at the site level.
	Work Item Linking	Work item link types and configurations are backed up at the site level.
	Board Settings	Board configurations and settings are backed up at the site level.
	Groups	Group information and configurations are backed up.
Space Data	Space Settings	Each space's settings, configurations, and metadata are backed up in individual space folders. Supported Spaces: Only company-managed spaces are backed up, including: Software Spaces: Components, Versions, Category, Lead, Description Business Spaces: Components, Versions, Category, Lead, Description Service Management Spaces: Components, Versions, Category, Lead, Description, Request types, and Space Organization
	Work Items	Each work item is backed up in individual folders containing: Work item metadata and settings Comments Work logs List of attachments

Data You Cannot Back Up

Category	Component	Considerations
User Authentication	Passwords and Authentication	User passwords and authentication tokens are not backed up for security reasons.
	External Directory Integration	LDAP and SSO configurations must be reconfigured manually after restore.
System Configuration	Global System Settings	System-wide configurations such as mail server settings, licensing information, and application properties are not backed up.
	Application Links	External application links and integrations must be reconfigured manually.
	Third-party Apps	Custom apps, plugins, and add-ons are not backed up and must be reinstalled.
Visual Elements	Avatar Images	Space and user avatar images are not included in the backup structure and must be re-uploaded manually.
Work Item Relationships	Work Item Hierarchy	Work item hierarchy relationships are not backed up.
	Work Item Links	Links between work items may not be fully restored if target work items don't exist in the destination.
	Watchers	Work item watcher information is not included in the backup structure.
Agile Features	Board Configurations	Agile board configurations, quick filters, and swimlane settings are not backed up.
	Sprint Data	Active sprint information and burndown charts are not backed up.
Reporting	Custom Reports	Custom report configurations and analytics data are not backed up.

Backups You Can Perform

Full backups
Incremental backups
Synthetic full backups

When You Can Perform Backups

On a schedule: The backup plan that you assign manages scheduled backups
On demand: You can perform on-demand backups at any time

Backups You Can Use for Restores

The most recent backup: For example, restore the most recent backup to its original location
A backup from a specific date: For example, restore data to a point in time before it became unusable
Backups from a date range: For example, restore data that was accidentally deleted

Destinations You Can Restore To

The current location (in place)
A different Jira instance (out of place)

Page contents

Backups

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