Troubleshooting Salesforce Connections

General Connection Errors

Error message

Where to fix the error

KB article

INVALID_OPERATION_WITH_EXPIRED_PASSWORD

  • Salesforce

  • Commvault Cloud software

KB article 68223

INVALID_SSO_GATEWAY_URL

Salesforce

KB article 68229

Login failed! : INVALID_LOGIN

Salesforce

KB article 68203

Login failed! : LOGIN_DURING_RESTRICTED_DOMAIN

Salesforce

KB article 68201

Refresh token failed!...expired access/refresh token

Salesforce

KB article 68177

Refresh token failed!...ip restricted

Salesforce

KB article 68185

Unable to login rest service!...UnknownHostException: company-domain.my.salesforce.com

Commvault Cloud software

KB article 68341

Access from current IP address is not allowed

Salesforce

KB article 70090

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