The following error codes are included in the CommCell Readiness report. The following table lists the recommended actions if these error codes are received:
|
Error Code |
Action to be Taken |
|
Ready. |
No action is required. |
|
Source could not start the command. |
Check the network settings on the source computer. |
|
Destination could not start the command. |
Check the network settings on the destination computer. |
|
CommServe could not resolve the client name. |
Check the DNS settings for the client computer and make sure that you can ping the client from the CommServe. |
|
Source could not resolve the destination. |
Check the connectivity between the source and destination computers in this message and make sure that you can pick these computers from one another. |
|
Destination could not resolve the source. |
Check the connectivity between the source and destination computers in this message and make sure that you can pick these computers from one another. |
|
Services on destination are down. |
Make sure that the necessary services are up and running on the destination client computer. |
|
Services on source are down. |
Make sure that the necessary services are up and running on the source client computer. |
|
Connect failed. |
Check the connectivity between the source and destination computers in this message and make sure that you can ping these computers from one another. |
|
Connect timed out. |
Check the connectivity between the source and destination computers in this message and make sure that you can ping these computers from one another. |
|
JobResult Folder has low capacity. |
Increase capacity or change value of nJOBRESULTS_MIN additional setting. |
|
IndexCache Folder has low capacity. |
Increase capacity or change value of nINDEXCACHE_MIN additional setting. |
|
Base Folder has low capacity. |
Increase capacity or change value of nGALAXY_MIN additional setting. |
|
Temp Folder has low capacity. |
Increase capacity or change value of nGALAXYTEMP_MIN additional setting. |
|
iDataAgent Folder has low capacity. |
Increase capacity or change value of nIDA_MIN additional setting. |
|
Authentication failed. |
Make sure that the client password in the Database matches with one another in the client registry. |
|
Firewall connect failed. Source client <n> is not listed in the firewall config file. |
Make sure that the firewall config file is correct and check if this client is listed in the file. |
|
Internal error occurred. Please retry the operation. |
An internal error has occurred. Please try this operation. If this continues to happen, contact your software provider. |
|
MediaAgent <n> is offline. |
Make sure that the necessary services are running, the MediaAgent is enabled, and the MediaAgent is reachable from both the CommServe and the clients. |
|
Library <n> is offline. |
Make sure that the library is turned on, is enabled, and the hardware is functioning properly. |
|
Library Controller for the library <n> is offline. |
Make sure that the library controller MediaAgent is up and running. |
|
Drive pool <n> is offline |
Make sure that the drive pool is enabled and all the drives in this drive pool are functional. |
|
Stand alone media for the library is not ready. |
Make sure that the media that is loaded into the standalone library is the correct media for the data protection operation that is scheduled for the evening. |
|
Media capacity is low or the mount path is below the watermark. |
Make sure that there is more space on media in the library or in the mount path than reserved space, plus the size of the last job's written data for the subclient backup job that is scheduled to run in the evening. |