HPE StoreOnce Catalyst Library - Troubleshooting

Pending Backup Jobs On HPE StoreOnce Catalyst Library

Symptom

Backups to a HPE StoreOnce Catalyst Library are in Pending with the message Failed to contact MediaAgent Service.

Resolution

1. Check the HPECatalyst log to see if the following error is reported:

   OSCLT_ERR_NOT_LICENSED

   This error is reported when there is an invalid or expired license.

2. Check and verify the StoreOnce license and if necessary, apply the proper licenses.

3. Rerun the backup job.

Managing Log Files

The HPECatalyst_DEBUGLEVEL and HPECatalyst_MAXLOGFILESIZE additional settings can be used to increase the log verbosity and the log file size for troubleshooting purposes, and conversely, to decrease the log file size and verbosity once the troubleshooting is complete.

• To the MediaAgent computer associated with the HPE StoreOnce Catalyst library, add the HPECatalyst_MAXLOGFILESIZE and HPECatalyst_DEBUGLEVEL additional settings as shown in the following table.

  For instructions about adding an additional setting from the CommCell Console, see Adding an Additional Settings from the CommCell Console.

  Additional setting	Category	Type	Value
  HPECatalyst_MAXLOGFILESIZE	EventManager	Integer	1 to 50 (MB)
  HPECatalyst_DEBUGLEVEL	EventManager	Integer	0 to 5