Performing a Full Software Replacement on a CommServe Computer

You can completely remove and replace the operating system on a CommServe computer.

Before You Begin

Complete the tasks that are required for the computer you are upgrading:

• Perform a Disaster Recovery Backup and make sure it is not on the computer that is going to be upgraded.

• If the library is stored on this computer, before the upgrade perform an Auxiliary Copy or take the necessary steps to protect your data on the library.

• From the CommCell Console, kill all jobs that are running, waiting, pending, or stopped. For instructions, see Killing a Job.

• Unload all tapes from all drives in every library attached to the computer you are upgrading.

• From the Process Manager window, stop all services.

Procedure

1. Install the appropriate Windows operating system using the Clean Install option.

   Make sure you re-configure the hard drive with the same partitions and formats (FAT, NTFS) and TCP/IP as they were previously configured.

2. Locate your original installation license file for the installed version, or obtain a temporary license from your software provider if necessary.

3. Install the Commvault software for the upgraded operating system, including any updates.

4. Perform a Disaster Recovery Backup operation so that you can restore the DB.

   For instructions, see Performing a Disaster Recovery Backup.

5. If the computer has MediaAgent software installed, re-install the MediaAgent software, including updates.

   For instructions, see MediaAgent Installations.

6. Re-install all other agents that were previously installed, including updates.

   For instructions, see Client Installations.

7. Configure the libraries and drives again.