Verify that Outlook Add-In is working properly by recalling an archived message. If Outlook Add-In is not installed, you will see a Quick Look button instead of the Download link in archived messages.
Important
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If you're using Outlook 2016 or later with the Outlook Add-In version 11.38.394 or above, the Download button is replaced by Quick Look.
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Clicking Quick Look triggers email recall in the background. You'll be prompted to log in to Command Center to view the email. Alternatively, you can double-click the email to initiate recall.
Procedure
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Open Outlook, enter your Profile Name if required, and then click OK.
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Select an archived message to restore.
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In the preview pane, click Download.
You are asked to either Open or Save the message.
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Click Save.
The recovered message is saved in .msg format.