SharePoint Backup Operation Goes Into Pending State for Office 365
SharePoint backup operation on an Office 365 site goes into pending state with the following error message:
Error Code:[27:292]
Description: Failed during scan phase. Error: [Access denied. You do not have permission to perform this action or access this resource.].
Cause
The global administrator user account does not have permissions to run a backup operation on the site that you are trying to back up.
Resolution
As a work around, use the following steps to run CVSPOffice365CommandTool.exe to view your permissions:
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From the command prompt, navigate to software_installation_directory/Base directory.
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Run the following command to check global administrator user account permissions:
CVSPOffice365CommandTool.exe -userName USERNAME@DOMAIN-ONMICROSOFT.COM -vm Instance001 -checkpermission -tenanturl https://office_365_tenant_prefix -admin.sharepoint.com -
If the permissions are not set, run the following command to assign permissions to global administrator user account:
CVSPOffice365CommandTool.exe -userName USERNAME@DOMAIN-ONMICROSOFT.COM -vm Instance001 -assignpermission -tenanturl https://office_365_tenant_prefix -admin.sharepoint.com