Verify that your environment meets the system requirements for the Salesforce access nodes. The requirements are for a physical server or a virtual server that has the Cloud Apps package installed.
Important: Use the most recent version of the operating system that is listed. The Commvault software fully supports the most recent version of an operating system, until the vendor ends support. More recent versions of the Commvault software might not install on operating systems that are not supported by the vendor anymore. For information about the support lifecycle of an operating system, contact the vendor.
Oracle Linux 8.x with glibc 2.17.x or a more recent version
Oracle Linux 7.x with glibc 2.17.x or a more recent version
Oracle Linux 6.x with glibc 2.12.x or a more recent version
Red Hat Enterprise Linux/CentOS 8.x with glibc 2.17.x or a more recent version
Red Hat Enterprise Linux/CentOS 7.x with glibc 2.17.x or a more recent version
Red Hat Enterprise Linux/CentOS 6.x with glibc 2.12-1.25.x or a more recent version
SuSE Linux Enterprise Server 15.x with glibc 2.19.x or a more recent version
SuSE Linux 12 (Initial Release/SP1 and later SPs) with glibc 2.19.x or a more recent version
Job results folder
Allocate an appropriate amount of temporary space in the job results directory for the backup file staging during a backup operation.
To stage the data, you must have 120% of the Salesforce used space.
The download cache path is used to temporarily store the CSV files downloaded from Salesforce. The files are either imported into the sync database or are backed up. For instructions about checking the Salesforce data storage and files storage, see Checking the Values for Salesforce Storage Usage.
8 GB RAM
16 GB RAM if the access node also hosts the database
16 GB RAM
32 GB RAM if the access node also hosts the database
Minimum of 8 CPUs/processors.
You can host the database needed for Salesforce on the access node computer or on a separate computer. To review the requirements for the supported databases, see Microsoft SQL Server Requirements for Salesforce and PostgreSQL Requirements for Salesforce.
If the access node cannot access the Salesforce URL, you must use an HTTP proxy. If you use an HTTP proxy, configure the clients to access internet resources through the server.
If you use an access node that is behind a firewall, open the following ports:
For HTTPS, open 443
For HTTP, open 8080
If you use a Linux access node, open the following ports:
For the Salesforce cloud, open 443 (one way)
For a Microsoft SQL database, open 1433 (one way)
For a PostgresSQL database, open 5432 (one way)
Important: If you are not using the default ports, you must open the ports that you configured.
For additional port information, see Port Requirements for Salesforce.
Certain third-party software and service releases (together, "Releases") may not be supported by Commvault. You are solely responsible for ensuring Commvault’s products and services are compatible with any such Releases.